ABB Vietnam is seeking a Field Service Engineer in Ho Chi Minh to join our Robotics and Motion division who will ensure that the service portfolio is delivered effectively according to ABB standard process and safety guidelines to satisfy customers.
Field Service Engineer will execute technical support and act as a specialist in collaboration with the customer and ABB units / sales team ensuring business opportunities are utilized for service growth.
Reporting to Service Team manager, your key areas of responsibility will include, but are not limited to :
Provide technical support by identifying technical problems and determine corrective actions in own area of expertise via installation and commissioning.
Determine and develop effective service applications, equipment, methods and new service offerings to respond to customer requirements cost effectively.
Investigate customer needs through professional and technical consulting and specialist assistance.
Manage and maintain customer relationships and follow up on customer feedback to achieve high level of customer satisfaction.
Identify new sales opportunities and conduct specialist support and advisory service for sales team.
Prepare all required technical documents and reports for project contracts and provide relevant technical supporting documents to the service execution teams.
Participate in maintenance meetings and improvement activities to proactively provide suggestions for product and quality improvement.
Apply safety rules and safe practices as well as environmental responsibilities and report unsafe practices / incidents.
To be considered for this role you should have,
A Bachelor’s or Master’s degree in Electrical / Power / Mechanical Engineering.
3-5 years of experience in Motor and Generator products.
Sound electrical knowledge and good interpersonal, coordination and communication skills.
Good command over spoken and written English.
Proficiency in MS Office and Engineering software program.
Experience in dealing with multi-cultural workforce is preferred.
Location : Ho Chi Minh City, Vietnam Contract type : Regular / Permanent Business unit : Business Unit Motors & Generators Date posted : 2018-
09-10 Job function : Service and Maintenance Publication ID : VN63072297 E25
ABB (ABBN : SIX Swiss Ex) is a pioneering technology leader in electrification products, robotics and motion, industrial automation and power grids, serving customers in utilities, industry and transport & infrastructure globally.
Continuing more than a 125-year history of innovation, ABB today is writing the future of industrial digitalization and driving the Energy and Fourth Industrial Revolutions.
ABB operates in more than 100 countries with about 136,000 employees