Offline Engagement Associate
Grab Vietnam
Việt Nam
4 ngày trước
source : Talent Network

Get to know the Role :

This role is to interact with Grab Partner in offline community activities. Maintaining the relation among all communities will be the main focus of this role.

The day-to-day activities :

  • Make relationship with the partner, listening to their input and give drivers evaluation
  • Satisfy partners by answering product and service questions; suggesting information about other products and services
  • To handle problem / issue arise from Captain and promptly respond by clarifying the customer's complaint; determining the cause of the problem;
  • selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

  • Make a routine community event every weeks
  • The must haves :

  • Min. Diploma Degree in Communication, or any related field
  • 2+ years related working experience in community area
  • Have knowledge of customer service principle and practices
  • Creative and willingness to challenge the status quo
  • Ability to work in a fast paced, dynamic environment and deal effectively with conflicting priorities and change
  • Can work underpressure, professional
  • Strong customer focus & attention to detail
  • Excellent interpersonal skills and communication skills
  • Proactive and team player
  • Proficient in Ms. Office, especially Ms. Excel
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