Leading the way in International Banking.
We support the people and companies driving investment, trade and wealth creation across Asia, Africa and the Middle East.
And our heritage and values are expressed in our brand promise here for good.
See our Brand and Values We are currently looking for Team Manager, Priority, Client Acquisition toL
Manage the Priority Client Acquisition team to achieve agreed team targets and profit objectives by acquiring, growing and retaining profitable Priority customer relationships, through effective consultative selling and creative structuring of financial solutions that meet customer needs.
Ensure an ongoing growth in market share and profitability in line with Bank's business direction through excellent relationship with customers.
Motivate and develop team members by formulating effective sales strategies to achieve agreed team targets and provide efficient service quality so as to ensure customer retention.
To continuously develop and streamline sale process / workflow / performance tracking mechanism to improve productivity.
Responsible for growing and increase penetration for Priority products within the portfolio.
Recommend retaliatory measures to maintain competitive edge and increase market share.
KEY RESPONSIBILITIES Business performance
To generate and grow the portfolio of Priority customers in number and quantum by providing solution based initiatives to meet their needs.
Identify and prioritize activities to maximize revenue contribution from the high potential customers.
Develop, implementing and execution of sales plans for Priority Business Development Team.
Coaching team members to increase sales productivity and cross-selling.
Tracking team members' productivity and performance
Referral of prospective business to other SCB functional units.
Enhancement of the Bank's image via community activities.
Regular monitoring of sales performance and communicating of results achieved.
Management of Customer Service Delivery :
Set and monitor service quality of the team.
Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries.
Getting ad hoc customer feedback.
Regular training / retraining to provide well managed, competent and customer service oriented staff.
Periodic customer satisfaction surveys / questionnaires.
Operations and Support
Control and periodic checks of operational risks and workflows.
Facilitating and implementing work process improvements.
Business Continuity Plan
To support and maintain a robust Business Continuity Plan (BCP) that is dynamic and compatible with the business.
To formulate recovery strategies for the team and branch when called upon.
Continuously raise awareness on BCP to the team.
Building business development teams, staff morale and engagement
Developing the sales forces to reach the target and get profitability.
Doing proactive mentoring and management of all sales teams.
Undertaking Union / Labour Office interface if necessary.
Observing, coaching / training and counselling staff towards expected behaviours.
Doing Identification of training / development needs and ensuring these are met.
Health & Safety
Being responsible for the health and safety aspects within the unit.
Ensuring the work environment is safe and free from risk relating to Health & Safety.
Ensuring that any H & S issues raised by staff are addressed and escalated on a timely manner.
Supporting in the implementation of the Group H & S initiatives.
Promoting H & S awareness amongst employees.
Identifying & ensuring Fire wardens and First aiders are trained appropriately.
Ensuring compliance to local legislations and group requirements Compliance :
Ensuring compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD.
Participating in and / or support the Bank's effort in combating money-laundering activities.
Exercising due care and diligence on matters related to Money Laundering and CDD in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.
Must follow the Bank's Code of Conduct.
We are committed to building a culture that fosters a diverse and inclusive environment that's free from bias, where everyone can realise their full potential and make a positive contribution.
This is just one of our values that is expressed in our brand promise here for good.