Technical Service Representative, Full-time
Amata, Viet Nam
8 ngày trước

About AkzoNobel

AkzoNobel creates everyday essentials to make people's lives more livable and inspiring. As a leading global paints and coatings company and a major producer of specialty chemicals, we supply essential ingredients, essential protection and essential color to industries and consumers worldwide.

Backed by a pioneering heritage, our innovative products and sustainable technologies are designed to meet the growing demands of our fast-

changing planet, while making life easier. Headquartered in Amsterdam, the Netherlands, we have approximately 45,000 people in around 80 countries, while our portfolio includes well-

known brands such as Dulux, Sikkens, International, Interpon and Eka. Consistently ranked as a leader in sustainability, we are dedicated to energizing cities and communities while creating a protected, colorful world where life is improved by what we do.


1. Responds to customer’s varying ink needs :

  • Developing a structure whereby the specific job can be run, based on self-experience of the characteristics of the specific ink being used, then monitors the production process to ensure the suggested procedures are implemented correctly
  • 2. Supervise manufacture of 2-Piece inks in agreed quantities at customer facility

  • Advises customer on all ink related printing problems
  • Performs color matches as needed
  • Modifies ink formula to alter the ink performance characteristics.
  • Ordering
  • Maintaining safety stock
  • Keep low stock day for finish inks
  • Conforming the inventory to the INX on-site inventory parameters
  • 4. Trouble shooting

  • Quickly and efficiently resolve technical issue of coatings and lacquer on the line
  • Assist in-plant technician to solve ink’s issue completely.
  • 5. Technical service :

  • Carry out monthly line audit
  • Lead agreed action with customer & Akzo
  • Provide service and support to customers on line trials with Akzo’s products to ensure success
  • Maintain quality standards and consistency in delivery of service to all customers under the agreed standard and target
  • First line trouble shooting not only inks but also coatings and lacquer
  • 6. Customer service

  • Delivered a 24 / 7 customer service
  • Monitor product performance at customer site c
  • Co-operate with manufacturing sites for exchange of technical and service information to improve quality of service
  • Coach customers and Akzo personnel to develop Technical Service skills
  • Monitoring and support operation of more than one line and / or one plant
  • Travel and assist in trouble shooting not only inks but also coatings and lacquer
  • 7. Operation and setting up new ink-room.

  • Build a good relationship with sales & production dept.
  • Prepare inks stock for un-forecast production (order, internal transfer).
  • Train the in-plant technicians to work with high pressure & independently.
  • Circulate technicians between ink-rooms to help the new ink-room.
  • Prepare roll-out for a lot of new labels approve on-line.
  • Work-off the inks that use for only one time to reduce stock.
  • Solve printing problems with the new line.
  • Recruit one more trainee in-plant technician.
  • Reduce cost per thousand for the new line.
  • Coach customer using our product properly
  • 8. Maintain & improve company’s HSE&S and Product Stewardship performance

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