Operations Manager, GrabFood VN
Grab
Hồ Chí Minh, Việt Nam
7 ngày trước
source : Talent Network

Get to know the role :

Oversee the entire operations within merchant acquisition, content management and merchant management team meet agreed policies / procedures, SLA and targets

The day-to-day activities :

  • Cascading down targets and activities plan for merchant acquisition, merchant management, content management and photo editor
  • Oversee the overall operation within merchant acquisition, management / relation, content management and photo editor
  • Responsible as the first person in contact to receive and handle enquiries, complaints and questions from merchants, and provide merchant management assistance when needed / necessary
  • Responsible for the target achievement of new restaurants acquired
  • Act as communicator between merchants and management for merchants promo program, merchant commission scheme, new product / feature feature, etc
  • Conduct training / socialization for new & existing merchants related to merchant registration and content update request
  • Lead content management & photo editor team in uploading, updating and maintaining merchant contents according to GrabFood policies & procedure
  • Constantly monitor and ensure the content registration & update process achieve targets with excellent quality standard
  • Identify bottlenecks and potential issues related to merchant operation and content management process, and propose solutions to GrabFood management
  • Liaise with merchant acquisition sales team for handling new merchants’ contents creation
  • Collaborate on business improvement projects to create value for both merchants and GrabFood .
  • Provide weekly insights on merchants’ content management performance
  • The must haves :

  • Bachelor’s Degree or higher in any field (preferably in business, management or marketing field). 3-5 years of experience in operations / sales / content management / leads generation / business development role is preferred.
  • F&B industry background is advantage
  • Excellent communication skills in both written and spoken English
  • Microsoft Office skills are required (MS. Excel, MS. Word and MS. Powerpoint)
  • A team player but also able to work independently
  • Ability to build good relationships with merchants and match merchant needs and organization resources to grow GrabFood business
  • Energetic, enthusiastic and calm even in very dynamic and fast pace working condition
  • Excellent time management and communication skills with excellent leadership skills
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