Telemarketing Representative Supervisor
Công ty TNHH BHNT Prudential Việt Nam
Hồ Chí Minh, Việt Nam
9 ngày trước

Job Description

  • Supporting : He / She has to support the sale force, review the process including any feedback provided by the sale force to assess the effectiveness of the current process, and make recommendations for the improvement of the process.
  • Assist sale force by answering queries and addressing issues.

  • Management : daily management of the sale people’s work load, including quality and attendance
  • Use incentive programs to push sales and follow up
  • Be responsible for the volume of sales and meeting set targets
  • Prepare daily reports with Tele Marketing Representative (TMRs)
  • Segment the customer list database and delegate customer segmentations to TMRs accordingly
  • Recruit, train, coach TMRs
  • Supervise the daily activities , Productions and performance
  • Manage the workflows between TMRs and DMOs and their daily activities.
  • Keep track with the compliance issue
  • Achieve targets setting by management team
  • Assist Officers by answering queries and addressing issues
  • Formal staff appraisals and career planning
  • Others : assigned by the line manager
  • Qualification :
  • Mandatory : College graduate

    Advantage : University degree

  • Experiences :
  • Mandatory : At least 1 year in sales management experience; Has experience of Management Information and the concept of workflow

    Advantage : Experienced in Insurance field

  • Knowledge and skill set :
  • Mandatory :

  • Good leadership & coaching skills
  • Displays good leadership & coaching skills
  • Good spoken, comprehension and written Vietnamese
  • Advantage : English competency is a plus
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