Mô tả công việc
Harvey Nash's client is al Logistic company, which is looking for a Customer Services Documentation, taking these responsibilities :
Ensure and monitor customers’ requirements are documented, verified and recorded in the Logistics Procedure and Account Matrix profile to comply with customers’ and vendors’ requirements.
Ensure vendors’ documents are delivered to customers in a timely, accurate and complete manner.
Liaise and advise customers and vendors of any inaccurate and incomplete documents that may impact cargo delivery.
Execute and adhere to customers’ service requirements based on Documentation
Instructions of the LPs.
Problem Resolution ensure issues are tackled immediately and escalate to Customer Service Supervisors when there is potential costs impact.
Continuously intensify relationship in order to maintain and protect customers.
Continuously identify service gaps, make recommendations and implement solutions to enhance greater customers’ satisfactions.
Ensure customers’ reports are timely and accurate.
Yêu cầu công việc
College graduation or above
1 year experience at same position, preferably within Logistic industry
Good at English (both spoken and written)
Software skills (Word, Excel)
Bảo hiểm theo quy định, Phụ cấp, Chăm sóc sức khỏe, Đào tạo, Chế độ nghỉ phép