English (Working level)
Essential and optional requirements
Minimum of 3 years of experience as a Front Office Manager
Proficiency in English (oral and written)
Excellent communication skills
Solid knowledge of MS Office, particularly Excel and Word
Manage and monitor activities of all employees in the Front Office department making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
Maintain a professional and high quality service oriented environment at all times.
Act as manager on duty for the hotel, deal with complaints, solve problems, disturbances, special requests and any other issues that may arise.
Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests.
Check accommodations, make sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
Undertake full responsibility for managing operating expenses and purchasing for the department.
Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year.
Supervise Upsell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel.
Work closely with another Department to improve guest services and foster cross departmental communication.
MGallery : STAGE WITH TALENT
Our commitment is to give all MGallery employees the opportunity to live the passionate experience of becoming talented and considered Actors and Directors.
In this way, each and everyone can gain fulfillment, benefit from other hotels best practices and become a talented professional in a franchised and managed high-end hotel network.
To give employees the passionate experience of becoming talented & considered Actors and Directors through which they gain fulfilment as well as learning an high end trade in a hotel network composed above all of franchised and managed hotels.