Mô tả công việcWorking place : BB Hotel Sapa, 08 Cau May, Sa Pa, Lao Cai. With our newly upgraded property, BB Hotel Sa Pa offers luxury facilities and an unforgettable leisure experience.
We have an exciting opportunity for an experienced hands-on Guest Services Manager to join our team at BB Hotel Sa Pa, our luxury four-star hotel.
Jobs Description : As Guest Services Manager you will work closely with, and deputise for, overseeing the day to day management of all accommodation and guest service components including, but not limited to, reception, housekeeping, concierge and food and beverage functions.
You will deal with guest bookings, itineraries and transfers, check in and check out, account settlements, food and beverage service and any other guest service related function as required.
You will also assist with training and developing guest service team members ensuring that operational standards and procedures are implemented and adhered to in order to create and deliver an exceptional five-
star service to all guests at all times. The duties and responsibilities include, but not limited to :
To plan all operational procedures, to plan and organize all recruitment, grow revenue of the Rooms Department, F&B Department and to improve service and quality.
To implement a daily and monthly checklist for all departments.
Ensure proper follow-up to attain maximum quality and efficiency
To coordinate all sales activities which are conducted in area of responsibility
To adhere to all the hotel standards and procedures at any given time
To ensure that all standards are being adhered to, by training all personnel and monitoring their compliance
To ensure qualified personnel are selected, hired, and trained in all areas of responsibility;
To keep all personnel well informed of department objectives and policies;
To handle customer complaint if any
To ensure that proper image is being maintained by all team members relating to grooming and uniform standards;
To support and participate in all hotel programs, policies, and procedures;
To work closely with reservations, front office, and sales to maximize occupancy, rate, and revenue;
To notify all departments of any fluctuations in business levels, special guests, groups, etc.;
To establish and maintain close working relationships with all departments of the hotel to ensure maximum cooperation, productivity, morale, and guest service.
To develop relationships with clients, return guests, group contacts etc.
to provide maximum personalized guest service and make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues, as well as reducing cost.
To ensure all staff is aware of the goals and objectives of the Rooms, F&B Departments and to achieve and maintain good relationship amongst the Hotel personnel. Quyền lợi được hưởng
Service charge and other benefits and bonus as hotel’s policyYêu cầu công việc
Proven experience operating in a luxury four or five star property within the hotel or leisure industry in a supervisory or management capacity within a similar role
Experience and working knowledge of all front and back of house accommodation functions, such as reception, housekeeping, concierge and food and beverage services
Strong leadership and staff management skills with experience of recruiting and training staff
High standard of personal presentation
Meticulous eye for detail and exceptional planning and organisational skills
Excellent communication, influencing and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels
Passion for delivering exceptional guest service with the ability to deal with guest feedback in a positive and pro-active manner
Ability to multitask and work in a busy, fast paced and challenging environment
Ability to take initiative and a practical approach to problem solving
Positive and flexible approach to work (Weekend and evening / late working will be required)
Proficiency in English (oral and written)Yêu cầu hồ sơ1. CV (in English and Vietnamese) 2. Notarized copies of related certifications3.
Notarized copies of identification card, residental book4. Health certificateContact detail : Ms.
Nguyen Thi Dinh,Email : dinhnt.vitasco bbgroup.com.vn, Mobile : 0987232629If you’re looking for a new challenge, a step up in your career or a dream job, BB Hotel Sa Pa offers an exciting and unique opportunity to work for a luxury brand in a potential market.
For more information about us, visit our website : http : / / www.bbhotels-resorts.com / Please note : We are only able to contact candidates that have the relevant skills, knowledge and experience required for the role