Center of Excellence Manager
F. Hoffmann-La Roche Ltd
Ho Chi Minh (DIA),Ho Chi Minh,Vietnam,
4 ngày trước

CoE positioning and marketing

  • Develop and support marketing preparation, branding and advertising of CoE
  • Prepare and manage exhibitions and product launches through the CoE
  • Assist with preparation of certification programs involving Continuing Medical Education and as required ISO / CAP / NATA accreditation
  • Implement training policies and procedures for the CoE
  • Collaborate with RDV sales and marketing for customer invitation and scheduling
  • Supervise and assist trainings and customers during the training sessions
  • Administer and monitor the CoE trainings and financial processes in order to develop RDV customers in best laboratory practise of ROCHE standards.

  • Develop customer training services and respond to customer inquiries
  • Manage the operational training and ensure instrument readiness
  • Coordinate customers training schedules, travel and accommodation
  • Prepare the training material and training room conditions for the training
  • Assist with preparation of the annual training budget and schedule
  • Prepare and issue training certificates from the CoE
  • Coordinate trainings from regional for RDV and customer development in the CoE
  • Establish and maintain the CoE suppliers and reagents
  • Ensure training data is entered into the REXIS and share point system
  • Maintain financial files and training records
  • Perform other related duties as required
  • Requirements

  • Minimum diploma in Marketing or Business Administration / health / economics
  • At least 5 years’ managerial experience in leading and managing a laboratory / clinic or a leading position as an operations office is an advantage
  • Multi-national companies experience is preferred
  • Proficient in both English and Vietnamese (spoken & written)
  • Laboratory operation skills
  • Promotional and marketing activities
  • Effective verbal, written and listening communications skills
  • Good Interpersonal Skill
  • Preparation of financial activities analysis
  • Office administration skills
  • Customer Handling Skill
  • Roche is an equal opportunity employer.

    Customer Support, Customer Support >

    Technical & Application Support

  • At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-
  • focused healthcare groups. Our success is built on innovation, curiosity and diversity.

    Roche is an equal opportunity employer.

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