Operations Manager- Gaming
Tek Experts
Vietnam
2 ngày trước

Is your career goal to deliver exceptional IT support? Do you have a passion for gaming? Could you imagine turning your passion into a career shaping next move?

Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.

Due to expansion we are looking for an operations manager for our gaming practice.

As part of our local management team, you will oversee and lead performance, monitoring overall KPIs and targets in your team.

We care about the work we do, the companies we partner with and the customers they serve and we believe our people are critical to our success.

Ideally you will be from an IT support background, with experience in software or hardware support. You will have the opportunity to manage a team of 100, so people management experience of teams of at least 50 people is a must.

What we’re looking for

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.

You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.

Fluency in English (written and spoken) is a given, as is a can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties and responsibilities

  • Plan by prioritizing customer, staff and organizational requirements
  • Onboard a team of specialists and developing the business unit knowledge in Tek Experts
  • When needed, serve as part of the escalation path for operational issues
  • Maintain continuous lines of communication, keeping the global leader of Azure and client director informed of all critical issues
  • Responsible for a wider perspective of metrics achievement
  • Manage section and delivery managers locally
  • Run, analyze reports and create action items to improve the operation and ensure metrics achievement
  • Manage headcount numbers and work with the client director to update the quotas / targets
  • Open communication with the delivery team to review team’s status, metrics, possible issues / needs and proceed with actions.
  • Also to keep the managers updated on latest news, action plans, etc

  • Concurrent meetings with customer’s managers, if needed
  • Ensure that the support team meet KIPs and SLA
  • Attend regular operational and business review meetings
  • Participate in the review processes and workflow to diagnose areas for improvement
  • Create, implement and maintain business processes
  • Proactively proposes improvement plans where gaps are noticed
  • Performance management and people development
  • Skills and competencies

  • Demonstrable experience leading a support team of at least 100 team members
  • Strong organizational, planning, leadership and management skills with a confident and professional manner
  • Strong English communication skills with excellent presentation skills
  • Excellent soft skills, including conflict resolution, influence and negotiation skills
  • Critical thinker and ability to make decisions
  • Ability to work under pressure in a highly targeted environment
  • Committed to self-development and the development of others
  • Why Tek Experts?

    We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments.

    We’re a modern, challenging and fast growing, business because of the success of our people. They are smart, curious, client-

    In return, we offer you

  • Top office in a central location in Hanoi
  • Excellent remuneration package
  • Excellent working conditions, casual atmosphere, and state-of-the-art hardware
  • Continuous professional development and certification programs
  • Committed to offering career development opportunities to all our staff
  • To say people are our greatest asset has become something of a cliché but at Tek Experts, we strongly believe it’s true.

    My Career. My Future. My Tek Experts.

    Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.

    Hiring, transferring and promotion practices are performed without regard to the above listed items.

    Nộp đơn
    Nộp đơn
    Email của tôi
    Bằng cách nhấp vào "Tiếp tục", bạn đồng ý rằng neuvoo thu thập và xử lý dữ liệu cá nhân của bạn, mà bạn đã cung cấp trong biểu mẫu này, để tạo tài khoản neuvoo và đăng ký bạn với thông báo email của chúng tôi, theo Chính sách bảo mật của chúng tôi. Bạn có thể rút lại sự đồng ý của mình bất kỳ lúc nào, bằng cách làm theo các bước này .
    Tiếp tục
    Mẫu đăng ký