At the present, partners of JWORK Japanese company 100% invested from Japan specializing in manufacturing medical equipment looking for working at Long Duc Industrial Park, Dong Nai.
Job description :
Applies training and knowledge to assist customers in the resolution of computer related questions.
Operates somewhat independently, within the context of the ITSBusiness Strategic Plan, in supporting information technology through activities such as analyzing businesstechnical problems, designing, coding, testing, maintaining, supporting, building, deploying, installing information technology solutions, documenting procedures, and administering training programs for customers.
Receives trouble tickets and helps a variety of ITS customers resolve processing problems regarding Intel based personal computers.
Logs customer contacts and either answers questions directly or appropriately evaluates requests for escalation to next level or specialist for resolution.
Installs, fully configures, and supports Windows operating system and Microsoft Office applications.
Answers customer’s questions and resolves problems concerning the supported suite of applications.
Assists in resolving various connectivity issues, both remote and local.
Coordinates schedules with team members to ensure coverage during business hours and for 24-hour on-call resolution.
Develops and maintains pertinent documentation and procedures for the technology area according to industry, vendor, and organization standards.
Details will be discussed in the interview
Requirements : Gender : Male
Age : over 28
Academic background : graduated from University with major in Computer Science Information System Management, or Business
Language : English intermediate
Experiences : At least 5 years’ experience in a related field.
Experience with Dell, IBM, and Lenovo hardware is preferred.
Extensive experience with PC hardware installations and repair and all client based Microsoft and Adobe applications mandatory.
Requires experience with LANs and clientserver computing, and knowledgeable of a Windows operating system environment strongly preferred.
Additional experience in the configuration and maintenance of client based electronic mail solutions, specifically Microsoft Outlook preferred.
Experience with computer, server and networking hardware and software.
Knowledge of computer hardware and software maintenance.
Requires a sound working knowledge of specific Information Technology.
Demonstrated ability to analyze problems of varying levels and then design and implement solutions.
Broad understanding of systems, products, and processes that allow timely resolution of complex customer andor business issues.
Demonstrated ability to communicate effectively both verbally and in writing.
Demonstrated orientation to, and skills to achieve, customer service excellence.
Ability to work and troubleshoot remote connectivity.
Understanding of system administration in an active directory, Ethernet.
Knowledge of electronic information security of software license auditing preferred.
Extensive hardware and software diagnostictroubleshooting skills in a diversified PC environment.
Requires sound working knowledge in Intel based personal computing environment with Windows operating systems, both current and legacy.
Flexibility to adapt to and to learn new technologies and changing priorities
Willingness to share knowledge and train less experienced team members.
Perfect candidates who are living in Dong Nai.
Working time : Office hours
Mức lương : VNĐ (Vui lòng xem để biết yêu cầu tuyển dụng).
Health Social Insurance as required
Paid vacation and holidays
Annual leave for employees