Essential and optional requirements
Overview of duties
Ensures the excellent quality and hygiene of the floor management services provided for guests
Manages floor staff. "
Respects guests' privacy while working
Professional techniques / Production
Ensures that the cleaning process always meets the highest standards of hygiene, that services are correctly delivered (complimentary welcome gifts, particular room arrangement for a regular guest or VIP etc) and that the premises are safe
Ensures that the hotel rooms and common areas are clean and pleasant at all times
Supervises room maintenance together with the Technical Department
Ensures the high quality of any services provided by a third-party (linen hire, cleaning etc) depending on the size of the hotel
Coordinates room allocation in conjunction with the front-desk team"
Team management and cross-departmental responsibilities
Helps floor staff develop, encouraging them to attain the best level of skill possible and guiding them through their professional development
Keeps everyone on the team committed and motivated, by taking individuals' expectations into account
Manages the team's work schedule while complying with local labour legislation (according to the size of the hotel)
Ensures the irreproachable behaviour and presentation of all personnel under his / her responsibility
Follows up any training courses underway and all ongoing administrative issues (eg. presence sheets, lost property, management of master keys etc)"
Commercial / Sales
Guarantees the high quality of the services on offer (welcome gifts etc)
If asked, informs guests about the services on offer at the hotel"
Management and administration
depending on the size of the hotel)
Manages all the expenditure on maintenance products and welcome gifts
Helps keep energy costs to a minimum
Optimises the department's organisation by matching the number of personnel to expected workload
Updates dashboard management charts (condition of hotel rooms, linen stocks, welcome gifts etc), analyses them and implements action plans"
Hygiene / Personal safety / Environment
Ensures the respect of rules regarding hygiene, cleanliness and the safety of guest property
Applies the hotel's security regulations and ensures they are respected (in case of fire etc)
Ibis and its people
Simplicity, Modernity, Well-being
Acteurs, the Ibis staff training and professional development programme , enables staff to :
become more professional by acquiring new skills,
learn a second profession,
be more independent in guest relations,
receive recognition for their skills