Reservation Manager
Pullman Saigon Centre
Ho Chi Minh, South, Vietnam
36 ngày trước

English

Essential and optional requirements

  • Understanding hospitality market including customer segmentations, distribution system
  • Excellence in presentation and interpersonal skill
  • Communication skills : Excel, Word, Outlook and PowerPoint
  • Languages : fluent in Vietnamese and English language (both spoken and written)
  • Key tasks

    Your duty is to manage the client portfolio allocated to you, according to criteria determined by your management and in line with brand standards.

    It also involves : *Maintaining commercial relations, informing and advising customers on changes to products. *Organising, supervising and coordinating your team's work.

  • Passing your expertise on to your team; enabling them to acquire greater autonomy. *Keeping your management informed regularly on corporate accounts, *Checking that all administrative procedures (invoicing cancellations.
  • related to other departments, are carried out within the deadlines to ensure optimal customer service.
  • Pullman and its talent community

    The Pullman promise is built around its three values : commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy :

  • Body & Soul, the service attitudes model developed by Pullman
  • Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions
  • A Pullman school of leadership, focusing on creativity.
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