Night Manager
IHG
Vietnam
15 ngày trước
  • Conduct inspections of front of house and back of house during shift,including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, PublicAreas, Car Parking
  • Meet and Greet VIPs
  • Handle all Complaints
  • Ensure working of all Front Office Policies and Procedures
  • Ensure effective shift hand-over
  • Be knowledgeable of Front Office systems and know back up procedures andsystem recovery procedures
  • Efficient check in and check out process
  • Review and monitor early morning wake up procedures
  • Post room charges
  • Maintain correct guest registration cards
  • Maintain special programs (eg frequent flyer; priority club)
  • Effective management of incoming and outgoing calls
  • Maintain current Hotel information
  • Provide information on memberships
  • Communicate problems, resolved or unresolved to your Supervisor at shiftchange over and document in log book
  • Complete knowledge of all room types, hotel matrix, and facilities
  • Review arrival lists and anticipate needs
  • Operate communication equipment
  • Access and use rooms computer programs
  • Conduct Credit card checks
  • Ensure staff adhere to Standards and Procedures for cash handling
  • Maintain own cash float
  • Correct banking
  • Update Guest History Maintenance
  • Prepare contingency reports
  • Staff Supervision of Night staff : Contractors; Porters, Cleaners, RoomService and works with Human Resources to ensure their performance iseffectively managed
  • Oversees the Night Audit Function
  • Develop, update and train standards and procedures
  • Produce Revenue Reports
  • Perform file back up maintenance
  • Review all audits and reconciliation of daily sales transactions offront office and all outlets, balancing all cash registers and reportingdiscrepancies to Line Managers
  • Week end and Month end reports completed in line with policy
  • Advise Line Managers of recurring errors
  • Works with Superior and Human Resources on manpower planning andmanagement needs
  • Works with Superior and Director of Finance in the preparation andmanagement of the Department’s budget.
  • Be responsible in keeping our property safe and secure, to participatein any hotel activity related to Fire Life safety.
  • Perform any other duties which may be assigned by themanagement from time to time

    Required Skills

    Communicationskills are utilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third partiesthat reflects highly on the hotel, the brand and the Company.

    Good writingskills

    Proficient inthe use of Microsoft Office and Front Office System

    Problem solving,training and organizational abilities

    Qualifications

    Bachelor’sDegree or Diploma in Hotel Administration, Hotel Management or equivalent

    Experience

    2 yearsexperience in front office / guest services or related discipline includingsupervisory experience, or an equivalent combination of education andexperience.

    Ứng tuyển
    Ứng tuyển
    Email của tôi
    Bằng cách nhấp vào "Tiếp tục", tôi đồng ý với neuvoo để xử lý dữ liệu của tôi và gửi cho tôi thông báo qua email, như được nêu chi tiết trong Chính sách bảo mật của neuvoo. Tôi có thể rút lại sự đồng ý của tôi hoặc hủy đăng ký bất cứ lúc nào.
    Tiếp tục
    Mẫu đăng ký