Customer Service Specialist
HB Fuller
Ho Chi Minh City, Vietnam
22 ngày trước

PRIMARY DUTIES

1.Order Management (Including sample) from customer inquiry to order fulfillment till sales recognition (Billing)

2.Demand Forecast

  • Response on customer inquiries such as lead time / MOQ / order status / special requests etc.
  • Input, monitor and coordinate all received customer orders(including samples) to meet customer requests
  • Communicate & Coordinate delivery arrangement by working with Warehouse and Transportation forwarder
  • Follow up Delivery & Original delivery Receipt to Transportation / Trucking for invoicing purpose
  • 3. Invoicing

  • Responsible for daily invoicing and ensure filing is up to dat
  • Co-ordinate to get updated demand forecast from Sales team & get back to Demand Planning team
  • 4.Customer complaint handling

  • Register customer complaints as received within SFDC Complaint Process assign to appropriate personnel to complete and resolved to customer satisfaction
  • 5. Reporting, CS KPI Tracking & Filing

  • Maintain and distribute Open order & MTD sales for Sales Director
  • Customer order filing
  • Responsible for ship not invoice monthly report
  • 6. Others Perform other duties to be assigned by Immediate Supervisor

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