System Engineer
RGF HR Agent Vietnam Co., LTD
Hồ Chí Minh, Việt Nam
1 ngày trước
source : Talent Network

Mô tả công việc

  • 2nd level customer support- Take care of the troubles that 1st level support members couldn’t solve- Contact to vendor (maker) support, and get the instruction from the vendor, then conduct the instruction-
  • Contact to 3rd level support, sometimes directly contact to customers- Analyze the data and make documentation- Train the 1st level support about new procedures or the solution of unknown problems

  • Technical support as IT helpdesk for local customers- Support customers and internal staffs for PC, server and network problems (remote only for customers)
  • Yêu cầu công việc

    1) Essential Requirements- Qualification / Certificate : Bachelor's Degree - Language Skills : Be good at English communication (4 skills : listening, speaking, reading, writing)-

    Experience : 1-year working experience as Technical Support (System, Network, Server) in any industries- Be good at analyzing data and making documentation (with MS Excel, MS PowerPoint)

    2) Preferable Requirements - It’s good to have knowledge or be experienced in working with Server, PC, Firewall, VPN (Configuration, Operation or Maintenance, Remote Desktop)-

    Knowledge or be experienced in troubleshooting for Thin Client (Virtual Desktop Infrastructure)- Knowledge or be experienced in VMware (VSphere) and Citrix (XenDesktop)-

    Ability or be experienced in making presentation / training- Taking part in social activities is a plus

    3) Desirable Character : - Personality : Be diligent, meticulous, genuine

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