Service & Application Engineer Vietnam
Zwick Roell
Việt Nam
33 ngày trước

Beschreibung : Location : Ho Chi Minh City, Vietnam

Zwick Roell is the world's leading supplier of materials testing solutions. Our materials testing machines and instruments are used worldwide in R&D and quality assurance in more than 20 industries.

For more than 160 years, Zwick Roell has stood for reliable test results, excellent service, and quality and reliability in standard and dynamic materials and components testing.

Service & Application Engineer will provide the best and timely services to the customers to create seemless experience and provide passionate customer orientation.

Service & Application Engineer engineer will take care installation, commissioning, user training, trouble shooting, repair, calibration and annual maintenance contract services of Zwick Roell products.

Service & Application Engineer will work independently, utilizing training and experience to determine the best course of action to provide best solutions to satisfy the custom. Aufgaben :

  • Installation, commission of Zwick Roell Group (ZRG) make machines, instruments
  • Train the user of the machine with proper handling the machine & software
  • Complete the FAT (Final Acceptance Testing) protocol with the user after installation and commission and timely submission to the Regional HQ for warranty execution
  • After-Sales-Support & Servicing of ZRG installed base at customer site
  • Troubleshooting of fault, damage and advise the customer with the proper next actions for procuring of spare parts or arranging warranty replacement parts
  • Actively advising the customers regularly for calibration, SW updates & upgrades, accessories & spares of the machines and instruments and actively promote Annual Maintenance Contracts (AMC) to establish a sustainable after-sales business
  • Follow up with Regional HQ for the timely submission of spares, consumables and accessory proposals to the customer
  • Based on experience and knowledge level, provide application & technical support, calibration and other advanced centralized services to all regional subsidiaries in Asia Pacific as well as related sales and service partners
  • Utilize the Corporate CRM system (PULSE) to actively manage all service jobs
  • Continuously develops and maintains knowledge and expertise of the Zwick Roell Product Portfolio and Applications to enhance confidence and service effectiveness
  • Interact & liaise within the local & regional teams & assure effective communication
  • Voraussetzungen :

  • Strong oral & written communications skills in both, Vietnamese and English
  • Passionate and disciplined service & consultant personality committed to excellence
  • Proven experience in the field of materials testing, science, analysis & test software
  • Basic knowledge of Hydraulics and Pneumatics is an advantage
  • Proficient in Microsoft Office products, along with strong computer & software skills
  • Diploma or Bachelor Degree in a technical discipline, at least 5+ years of experience
  • This position involves at least 50% local travel to customers within Vietnam and periodic travel to Regional and International HQ to also participate in corporate professional development.
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