Beschreibung : Location : Ho Chi Minh City, Vietnam
Zwick Roell is the world's leading supplier of materials testing solutions. Our materials testing machines and instruments are used worldwide in R&D and quality assurance in more than 20 industries.
For more than 160 years, Zwick Roell has stood for reliable test results, excellent service, and quality and reliability in standard and dynamic materials and components testing.
Service & Application Engineer will provide the best and timely services to the customers to create seemless experience and provide passionate customer orientation.
Service & Application Engineer engineer will take care installation, commissioning, user training, trouble shooting, repair, calibration and annual maintenance contract services of Zwick Roell products.
Service & Application Engineer will work independently, utilizing training and experience to determine the best course of action to provide best solutions to satisfy the custom. Aufgaben :
Installation, commission of Zwick Roell Group (ZRG) make machines, instruments
Train the user of the machine with proper handling the machine & software
Complete the FAT (Final Acceptance Testing) protocol with the user after installation and commission and timely submission to the Regional HQ for warranty execution
After-Sales-Support & Servicing of ZRG installed base at customer site
Troubleshooting of fault, damage and advise the customer with the proper next actions for procuring of spare parts or arranging warranty replacement parts
Actively advising the customers regularly for calibration, SW updates & upgrades, accessories & spares of the machines and instruments and actively promote Annual Maintenance Contracts (AMC) to establish a sustainable after-sales business
Follow up with Regional HQ for the timely submission of spares, consumables and accessory proposals to the customer
Based on experience and knowledge level, provide application & technical support, calibration and other advanced centralized services to all regional subsidiaries in Asia Pacific as well as related sales and service partners
Utilize the Corporate CRM system (PULSE) to actively manage all service jobs
Continuously develops and maintains knowledge and expertise of the Zwick Roell Product Portfolio and Applications to enhance confidence and service effectiveness
Interact & liaise within the local & regional teams & assure effective communication
Strong oral & written communications skills in both, Vietnamese and English
Passionate and disciplined service & consultant personality committed to excellence
Proven experience in the field of materials testing, science, analysis & test software
Basic knowledge of Hydraulics and Pneumatics is an advantage
Proficient in Microsoft Office products, along with strong computer & software skills
Diploma or Bachelor Degree in a technical discipline, at least 5+ years of experience
This position involves at least 50% local travel to customers within Vietnam and periodic travel to Regional and International HQ to also participate in corporate professional development.