Do you have a background in IT support? Do you want to be responsible for delivering extraordinary customer service whilst travelling the world?
Are you looking for a rapidly growing company to take your career to the next level? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
Due to expansion we are hiring a Regional Manager of Critical Escalation Support.
With a background in IT support you will monitor, grow and lead the overall performance and targets of your staff. As part of our management team, you will have a demonstrable experience leading a support team of at least 200 global team members.
You will have complete control to deliver exceptional customer support 24 / 7 in scenarios involving critical escalations, premium escalations or support for major accounts.
As this is a regional role you may be based in China or Vietnam and it may involve traveling to key locations including Costa Rica and Bulgaria.
What we’re looking for
Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to deliver the best in industry customer experience.
Fluency in English (written and spoken) is a given, as is a can do’ attitude and a thirst to learn and develop professional and soft skills.
Roles and responsibilities
Skills and competencies
In return, we offer you
Why Tek Experts?
We only exist to help IT companies make a difference in the world. We make sure nothing gets in the way of them doing great things.
Clients stay with us because we’re a disruptive-thinking, dynamic and fast-growing business and because of the success of our people.
We believe in the power of people and the quality of our teams. They’re smart, curious, client-oriented and results-driven.
If this sounds like you and you want to be part of our journey, apply now. My Career. My Future. My Tek Experts. Tek Experts is an equal opportunity employer.
We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
Hiring, transferring and promotion practices are performed without regard to the above-listed items.