Business Analytics Manager
Grab Vietnam
Việt Nam
10 ngày trước
source : Talent Network

Get to know our Team : Get to know the Role :

Get to know the Role :

  • Lead multiple process improvement projects with direct contact with senior executives in the organization.
  • Participate in the shaping, deployment and implementation of an enterprise-wide Lean Sigma Continuous Improvement program.
  • Facilitate quality and change management processes
  • Identify customer needs and key drivers to reach customer satisfaction goals with financial benefit.
  • Perform business process mapping & analysis
  • Serve as a the principal adviser for Grab for all departments within this growing organization.
  • Partner with the leadership team to select improvement areas and build a robust improvement strategy, integrate recommendations with other programs and initiatives.
  • The day-to-day activities :

  • Conducting lean action workout sessions with process stakeholders, facilitate brainstorming sessions to identify gaps and chart out improvement action plan.
  • Conduct process bench-marking exercise
  • Collect data on various metrics to create performance baselines and implement it across organization, monitor the usage of performance baselines and identify action plans to improve baselines.
  • Mapping functional solution to technical solution
  • Create to-be process maps and functional design.
  • Identify the best process to be mapped with the system to improve productivity of the team.
  • Process data analysis using six sigma methodologies
  • Execute large scale projects to improve project delivery throughput by improving process capability and reducing cycle time.
  • Work directly with internal process owners and Team Leads and project teams to drive process improvement projects within their areas of responsibilities.
  • Develop guidelines for process improvement initiatives
  • Identify the parameters to track process improvements and create monitoring criteria. The parameters can include input and output criteria, training, testing, methodologies, reviews, etc.
  • The must haves :

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