Housekeeping Supervisor (Local Contract)
ibis Saigon Airport
Ho Chi Minh, South, Vietnam
19 ngày trước

Job Level

National under local employment status (or Foreigner already entitled to be recruited for this role) 12

Job / National under local employment status (or Foreigner already entitled to be recruited for this role) Fixed-term contract : Yes Duration of fixed-

term contract (in months) : 12 Status Full Time Anticipated Start Date 31-12-2018

Skills

Level of Education Bachelor / Licence Areas of study Hospitality Professional experiences 3 to 5 years Languages essential Vietnamese

English

Essential and optional requirements

Overview of duties

  • Ensures the excellent quality and hygiene of the floor management services provided for guests
  • Manages floor staff. "
  • Customer relations

    Respects guests' privacy while working

    Professional techniques / Production

  • Ensures that the cleaning process always meets the highest standards of hygiene, that services are correctly delivered (complimentary welcome gifts, particular room arrangement for a regular guest or VIP etc) and that the premises are safe
  • Ensures that the hotel rooms and common areas are clean and pleasant at all times
  • Supervises room maintenance together with the Technical Department
  • Ensures the high quality of any services provided by a third-party (linen hire, cleaning etc) depending on the size of the hotel
  • Coordinates room allocation in conjunction with the front-desk team"
  • Team management and cross-departmental responsibilities

  • Helps floor staff develop, encouraging them to attain the best level of skill possible and guiding them through their professional development
  • Keeps everyone on the team committed and motivated, by taking individuals' expectations into account
  • Manages the team's work schedule while complying with local labour legislation (according to the size of the hotel)
  • Ensures the irreproachable behaviour and presentation of all personnel under his / her responsibility
  • Follows up any training courses underway and all ongoing administrative issues (eg. presence sheets, lost property, management of master keys etc)"
  • Commercial / Sales

  • Guarantees the high quality of the services on offer (welcome gifts etc)
  • If asked, informs guests about the services on offer at the hotel"
  • Management and administration

    depending on the size of the hotel)

  • Manages all the expenditure on maintenance products and welcome gifts
  • Helps keep energy costs to a minimum
  • Optimises the department's organisation by matching the number of personnel to expected workload
  • Updates dashboard management charts (condition of hotel rooms, linen stocks, welcome gifts etc), analyses them and implements action plans"
  • Hygiene / Personal safety / Environment

  • Ensures the respect of rules regarding hygiene, cleanliness and the safety of guest property
  • Applies the hotel's security regulations and ensures they are respected (in case of fire etc)
  • Ibis and its people

    Simplicity, Modernity, Well-being

    Acteurs, the Ibis staff training and professional development programme , enables staff to :

  • become more professional by acquiring new skills,
  • learn a second profession,
  • be more independent in guest relations,
  • receive recognition for their skills
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