WMS Super User
KUEHNE + NAGEL INC
Ho Chi Minh, Viet Nam
18 ngày trước

To have responsibility for Kuehne + Nagel Standard WMS, CIEL FW, CIEL FD, business object reporting tool and ancillary systems for all

contract logistics operations in Vietnam. To provide first level support, user training, new customer set up, system enhancements, release coordination and interaction with the national CIEL FW team and other relevant counter parts.

Your tasks and responsibilities

  • First level support
  • Error recovery and trouble shooting in coordination with regional IT and / or other relevant counterparts
  • Preparation and follow up of open issue list
  • Frequent audit, whether users are operating the system right and most effectively
  • Software and release testing in coordination with regional IT team (if necessary)
  • Observing and maintaining data quality
  • Implementation Support

  • Acts as project resource
  • Development of SOP’s for WMS integrated part together with Project Manager CL
  • System implementation support at site
  • SOP monitoring
  • User perception management
  • Local Set-up (Set-up of new customers)

  • System configuration, design and mapping with support of National Information Solution Manager
  • Solution testing with customer and site
  • User Trainings

  • Identification of training needs
  • Perpetual training of users
  • Documentation of WMS solution and development of user manuals
  • Compliance and Improvements

  • Reviewing operational processes to ensure SOP
  • Coordination and analysis of local requirements / enhancement subsequent testing
  • SOP update and modification requests
  • Posting and follow up of change requests using Request Tracker
  • Observing and securing the adherence to the quality standards and working procedures in ISO 9001
  • Sales Support

  • Assist business development and sales
  • Assistance with IT presentation and demonstration
  • Your skills and experience

  • Possess College or Bachelor degree
  • Fresh graduates who willing to learn and adapt to new environment
  • Good knowledge in Supply Chain Management in 3PL
  • Good at Office skills
  • Good interpersonal and Fair English communication skill (both verbal & written)
  • Good reasons to join

    This is a great opportunity where you can grow your expertise, shape processes and deliver innovative solutions. We are continuously growing our local and global network and our product portfolio creating career opportunities in different fields of work worldwide.

    We deliver high quality solutions to our customers and are proud to be a leader in the logistics industry.

    Minimum Qualifications

  • Possess College or Bachelor degree
  • Fresh graduates who willing to learn and adapt to new environment
  • Good knowledge in Supply Chain Management in 3PL
  • Good at Office skills
  • Good interpersonal and Fair English communication skill (both verbal & written)
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