Area Manager
Circle K Việt Nam
Hà Nội, Việt Nam
8 ngày trước
source : Talent Network

POSITION PURPOSE

To deliver exceptional customer service at all times following Circle K’s Commitment 4 Fs and adhering to our Policies and Procedures to achieve sales & profit objectives of your assigned group of stores.

To manage, direct and coach Store managers / Staff in the daily operations, sales and customer service to ensure full customer satisfaction, maintain positive company image and represent Circle K chain store in a professional manner.

PRINCIPAL ACCOUNTABILITIES

Your main responsibility as an AM is to ensure that you and your team are delivering the highest level of customer service, in a clean and safe environment.

In addition to adhering to Circle K’s Policies and Procedures, you are responsible for :

Sales Building

  • Ensuring your staff following critical standards for general merchandise and food service items with high service speed, cleanliness and sanitation.
  • Ensuring workplace (including cashier counter, Food Service counter, sales floor, sitting area, backroom, toilet, front yard) clean and tidy all the time.
  • Developing and implementing promotional campaigns by coordinating with merchandising department and external vendors; monitoring presentation and execution.
  • Ensuring 100% implementations of all promotion programs, guidelines, POG updating, price changing, new items listed at store within deadline
  • Continuous coaching staff on maintaining operational & Food Service procedure to exceed customer cleanliness, comfort & convenience expectations.
  • Adjusting ordering amount of food material, controlling bad merchandising amount and maintaining high GP% is the key.

  • Guiding your SMs to control ordering to ensure full stock but no over congested backroom based on schedule of ordering from DC and suppliers.
  • Following and ensuring full stock of top 200 SKUs

  • Observing and reporting any typical customer behavior at store to Operations Managers.
  • Making suggestion on layout, equipment needed for better sales chances
  • Visiting competitors and sending feedback to Operations Manager weekly for updating competitors’ activities, also, finding room to learn from them in terms of display, cleanliness, staff arrangement for better control
  • Operating costs by monitoring annual budget; scheduling expenditures; analyzing variances; determining profitable service.
  • People

  • Ensuring all your staff follow people essentials (eg. uniforms, grooming, punctuality, ) and Circle K’s practices as set out in the Employee Handbook
  • Understanding and well delivering Caring-Sharing-Learning culture of Circle K Vietnam to all of your staff and also promoting teamwork to achieve store goals.
  • Managing / guiding subordinates in detail when needed while demonstrating consideration for proper procedures.
  • Following all reasonable instructions given by an authorized person (eg. Trainers, Operations Manager, Director of Operations).
  • Acting as a key brand ambassador for Circle K at all times and also as a key model for store staff.
  • Coach your SMs to ensure their staff follow up job assignment by conducting random checking and CCTV checking
  • Setting plan for building up your staff, especially for SMs, SL1 and some key staff. Following up under supervision of Operations Managers
  • Sales Building

  • Ensuring your staff following critical standards for general merchandise and food service items with high service speed, cleanliness and sanitation.
  • Ensuring workplace (including cashier counter, Food Service counter, sales floor, sitting area, backroom, toilet, front yard) clean and tidy all the time.
  • Developing and implementing promotional campaigns by coordinating with merchandising department and external vendors; monitoring presentation and execution.
  • Ensuring 100% implementations of all promotion programs, guidelines, POG updating, price changing, new items listed at store within deadline
  • Continuous coaching staff on maintaining operational & Food Service procedure to exceed customer cleanliness, comfort & convenience expectations.
  • Adjusting ordering amount of food material, controlling BM amount and maintaining high GP% is the key.

  • Guiding your SMs to control ordering to ensure full stock but no over congested backroom based on schedule of ordering from DC and suppliers.
  • Following and ensuring full stock of top 200 SKUs

  • Observing and reporting any typical customer behavior at store to Operations Managers.
  • Making suggestion on layout, equipment needed for better sales chances
  • Visiting competitors and sending feedback to Operations Manager weekly for updating competitors’ activities, also, finding room to learn from them in terms of display, cleanliness, staff arrangement for better control
  • Operating costs by monitoring annual budget; scheduling expenditures; analyzing variances; determining profitable service.
  • Food Safety / Sanitation / Equipment

  • Following all food safety, sanitation and hygiene requirements and practices.
  • Ensuring all machines are well-operated and report immediately if there is any under expected quality
  • Strictly following up all request on any machines / equipment
  • Other task assigned by Operations Managers
  • Customer Engagement

  • Attending to customers’ needs as a primary focus.
  • Referring difficult customer enquiries to a relevant Manager.
  • Ensuring all team members delivering best service to customers
  • Stock arrangement / control

  • Ensuring on shelf / in backroom follow Operations guidelines.
  • Maintaining healthy stock at store by conducting inspections to ensure moderate inventory levels, good merchandising condition;
  • acceptable inventory variance from stock take and day-by-day random following-up

  • Investigating on all reports related to inventory and have clarification sent to OM if needed
  • Other ad hoc inventory examination assigned by OM
  • Store Administration

  • Ensure your Store Managers strictly follow all procedures listed in Operations Manual together with all books filled accordingly.
  • Ensuring all documents accomplished and submitted according to SOPs.
  • JOB REQUIREMENT

  • University graduate is a must
  • Having at least 2 years’ experience in similar positions in wholesale or retail
  • Basic English skill and good communication skill
  • Proficient in Microsoft Office and email handling
  • Positive working attitude and being willing to have professional service manner to ensure full customer satisfaction
  • Leadership, management and planning skills, good knowledge of inventory and merchandising.
  • Ability to work independently, under high pressure, customer oriented and result oriented.
  • Willing to be relocated if needed
  • Phúc lợi

    Bảo hiểm theo quy định, Chăm sóc sức khỏe, Chế độ nghỉ phép

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