Transcon Manager
Expeditors International of Washington, Inc.
Quận 11, Vietnam
2 ngày trước

We’re not in the shipping business; we’re in the information business -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems
  • Job Description

    Major Duties and Responsibilities :

    1. Operations :

    Oversee the management of the Branch Transcon Department. Proactively monitor various shipment reports such as :

    Expense Per Desk (EPD)

    Revenue Per Shipment (RPS)

    Excel measurements

    Proactively monitor exception reports to ensure Expeditors is meeting key event milestones within the life of a shipment.

    Manage implementation and ensure compliance to Standard Operating Procedures for the client. Also, coordinate and manage SOP revisions

    Define Transcon and other opportunities within the current customer(s).

    Ensure that current and new business is set up and maintained in the most operationally efficient and productive manner

    Have a fundamental understanding of Expeditors operational systems, including ETMS

    Evaluate service providers at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed

    Ensure that productivity and profitability goals for the Transcon department are met

    Make sure billing process is completed and on-time

    Assist District Manager with preparation of annual department budget

    Meet monthly with District Manager to review department financial P&L and productivity results and goals.

    Assist Accounting to proactively work to maintain accounts payment within 30 days.

    Ensure company credit procedures are followed and utilized effectively

    Manage accounts payable to vendors (airlines, truckers etc.) utilizing BNP.

    Manage intercompany accounting discrepancies via AJAX report

    Review Daily Branch Revenue report (Daily).

    Ensure any contracts, vendor, customer or other, are reviewed in accordance to company contract policies prior to being signed

    2. Sales :

    Actively develop business for department through active involvement in sales and retention process and close coordination with sales department, as per company and branch’s objectives

    Complete 5 Sales and / or Retention Calls per week and ensure they are documented in the Team Sell database

    Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global

    Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer

    Take an active role in the transition of new business / updates to existing business

    Maintained a good relationship with the customer at all levels (agents, management, and decision maker).

    Responsible for identifying and defining realistic service needs and measurements

    Responsible for maintaining the agreed upon scope of services

    Keep the clients abreast of the latest developments in market related to port strikes, embargo, port congestions, regulatory and legal provisions.

    Responsible for advising the clients of new system enhancements, technology, and other value added services Transcon has launched.

    Responsible for retention and development of Transcon accounts

    3. People :

    Develop department personnel. Show them a career, not just a job

    Develop solid #2 to run operations and assists in retention.

    Review and conduct staff appraisals timely, and at twice per year per direct report.

    Ensure all staffs and positions have job descriptions, clear expectations and are working with structured development plans.

    Ensure and assist supervisors and key staff with goal setting and monitoring

    Meet company standards of 52 hours training per year, including as needed management / leadership training

    Ensure each member of the team has a clear development plan that matches current or future job requirements

    4.System :

    Ensure department is using all system tools to their greatest advantage based on your department size and organization. (e.

    g. using edoc and edoc treeview, import database, and other system generated reports to manage by exception)

    Be involved and suggest system / process improvements.

    Be open to implementing new system changes and enhancements into your branch.

    5 . Vendor or Supplier relationship

    Build strong relationships with the vendors

    Evaluate vendors on a regular basis


  • Bachelor’s degree (B.A.) from four year college or university; or 4 years related experience and / or training; or equivalent combination of education and experience.
  • Ability to define, develop and document business processes and procedures.
  • Effective interpersonal skills. Ability to relate to customers and employees at all levels.
  • Good computer skills (Excel, Word, PowerPoint)
  • Fluent in English
  • Additional Information

    Expeditors offers excellent benefits

  • Annual Leave, Holidays
  • Health Plan : Medical Package, Accident Insurance
  • Social, Health and Unemplyment Insurance
  • Attractive income and bonus scheme
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • All your information will be kept confidential according to EEO guidelines.

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