Managed Services Engineer
Episerver Inc.
Hanoi, Vietnam
28 ngày trước

Join the Managed Services Team and support Episerver’s Managed Services and Managed Cloud offerings. The Managed Services Engineer needs to have a positive attitude and the ability to deal with ambiguity in a fast paced environment.

The position requires the right blend of technical depth, breadth, experience, leadership, and process awareness to handle the day-

to-day responsibilities of these offerings.

How to Excel at Episerver

  • Build strong and effective working relationships with the Service Management team and Engineering
  • Monitor, triage, document, fix, and escalate all Managed Services support incidents
  • Develop proficient understanding of all critical Episerver applications and services
  • Ability to lead and facilitate conference calls to address site incidents and effectively priotize them
  • Engage customers, develop relationships, and solve problems
  • Flexibility to work any shift and to be on call outside of standard business hours
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