Client Service Advisor
Australia and New Zealand Banking Group Limited
Vietnam
17 ngày trước

Description

An exciting opportunity has just come for you to join ANZ as a .

  • Experience working on Institutional Banking products and services
  • Reporting to Head of Client Service
  • Contribute to the Bank’s Regional goal
  • About the role

    As a Client Service Advisor, your role will be responsible for the servicing of clients within Working Capital Cash. Service covers both complex and simple product fulfilment to support sales origination activity in addition to activities relating to the day to day management of customer enquiries.

    This role provides the entry point and first experience for new customers and is critical to delivery of new revenue and meeting customer expectations.

    You will be responsible for the daily running and management of the Calls and Customers to ensure customer’s call are constantly well managed to resolve customer’s problem in a timely manner within the SLA, meeting customer’s expectations and achieving customer’s delight.

    Your role is accountable for Customer Service excellent performance in terms on delivering excellent customer satisfaction, high call quality, high productivity consistently, religiously logging in customer verbatim and record into the systems and cross-

    selling activities as required for the business.

    About you

    To be successful in this role, you will ideally bring the following -

  • Sound knowledge of all Institutional Banking products and services
  • Sound telecommunication and sales skills
  • Demonstrated commitment to customer service and attention to details
  • Ability to grasp technical concepts and convey such in simple, easy to understandable terms
  • Well-developed time management and work prioritisation skills
  • The ability to communicate with all levels of management and staff, demonstrate good PC skills and ability to grasp technical concepts
  • About ANZ

    ANZ is a leading regional bank with representation in 34 markets, focusing on core markets in Australia, New Zealand and Asia Pacific.

    As we continue our journey to build our global business and support our customers, we’re committed to attracting and retaining the best talent.

    We’ve made it our business to be an organisation where people strive, and are rewarded, for excellence.

    We’re exploring new and better ways to progress the business with energy and enthusiasm. Backed by a proud and established heritage, we’re on a journey creating a regional bank.

    Connected by integrity and clarity of strategy, there is a real sense of excitement about the future.

    If you believe you’ve got the skills and drive to help contribute to ANZ’s success, join us and help build a regional bank.

    We connect you to a world of opportunity

    When you join ANZ, you'll join a connected community offering a world of opportunities to help you grow your career. Who knows where you might end up?

    Hear from our staff about their career journey with ANZ.

    Find out more about working at ANZ or to view other opportunities visit www.anz.com / careers

    You may apply for this role by visiting and search for reference VIE002973 .

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