Director of Rooms
ibis Saigon Airport
Ho Chi Minh, South, Vietnam
2 ngày trước

Job Level

National under local employment status (or Foreigner already entitled to be recruited for this role)

Job / National under local employment status (or Foreigner already entitled to be recruited for this role) Fixed-term contract : No Status Full Time Anticipated Start Date 04-10-2018

Skills

Level of Education Bachelor / Licence Areas of study Hospitality Management Languages essential Vietnamese

English

Essential and optional requirements

Key tasks

  • Director of Rooms manage and coordinate the Operation departments such as : FO, HSK, his or she's in charge of the loyalty program & guests satisfaction.
  • Ensure the safety and security of the hotel guests and staffs in coordination HODs concerned.
  • Run the day-to-day operation including Front Office, Housekeeping and guarantee the Guests Satisfaction based on mission 15 concept.
  • Aware of visa procedures of sponsored guests and follow up of incoming guest.
  • Handle inquiries concerning complaints during during the guests stay and after their departure (verbal or written complaints).
  • Ensure the achievement of the highest occupancy in the hotel at the best rate, as per hotel target & strategy.
  • Solving the difficult guests situation in order to manage each critical issue.
  • Deal with overbooking, in coordination with the Resa & Rev MGR for ensuring the best revenue for the hotel and guest satisfaction.
  • Optimize average room occupancy and average room rate in coordination with the Resa & Rev Department.
  • Control reports (management report based on the financial policy), credit limit, PM, deductions, transfers (TCR, TDB), offer bills, aging, and welcome drinks.
  • Attend the arrival VIPs & Elite of the Loyalty program.
  • Spot check on all outlets to ensure of consistent quality service & quality of the food.
  • Inspect rooms to ensure standards and quality.
  • Lead the Accor projects in coordination with the Hotel GM.
  • Supervise, co-ordinate and ensure close cooperation with all departments in the hotel.
  • Ensure the brand standard and the quality is applied at all time.
  • Co-ordinate all walkover within the hotel.
  • Ensure that sufficient VC rooms are available for possible Walk-in clients.
  • Brief staff about daily activity of the hotel and their respective Managers.
  • Inspect all public areas, F&B outlets, back of the house, whenever possible take action or report to the concerned HOD, and follow up on the action taken.
  • Assist in all Front of the House tasks.
  • Ensure that the team members are doing their tasks correctly and efficiently.
  • Ensure guests are attended quickly and any complaints handled tactfully and diplomatically.
  • Train, and ensure that the on job trainings schedules are happening and liaise with the Accor Academy for all future and ongoing training for all departments.
  • Monitor all team in all departments’ performance on a constant basis ensuring all procedures are carried out correctly.
  • Ensure timely submission of all relevant reports and information to all departments in the morning. (GM, Finance, FO )
  • Analyse departmental Profit and Loss report of each month and present it to the executive committee and the GM
  • Participate in preparing the hotel budget and do the rooms & f&b division budget.
  • Check if all special rates & discount have the appropriate authorization by competent person.
  • Consult the Sales Department, referring to the strategy in place, in order to make sure is in line strategy in place.
  • Consult the MKT Department, referring to the strategy in place in order to make sure is in line with the Accor & Hotel promotional program.
  • Monitor credit limits stringently.
  • Check existing and create new procedures in all revenue centres ensuring they do not hinder the service provided to the guest.
  • Participate on the agenda meeting calendar.
  • Ibis and its people

    Simplicity, Modernity, Well-being

    Acteurs, the Ibis staff training and professional development programme , enables staff to :

  • become more professional by acquiring new skills,
  • learn a second profession,
  • be more independent in guest relations,
  • receive recognition for their skills
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