National under local employment status (or Foreigner already entitled to be recruited for this role)
Job / National under local employment status (or Foreigner already entitled to be recruited for this role) Fixed-term contract : No Status Full Time Anticipated Start Date 04-10-2018
Level of Education Bachelor / Licence Areas of study Hospitality Management Languages essential Vietnamese
Essential and optional requirements
Director of Rooms manage and coordinate the Operation departments such as : FO, HSK, his or she's in charge of the loyalty program & guests satisfaction.
Ensure the safety and security of the hotel guests and staffs in coordination HODs concerned.
Run the day-to-day operation including Front Office, Housekeeping and guarantee the Guests Satisfaction based on mission 15 concept.
Aware of visa procedures of sponsored guests and follow up of incoming guest.
Handle inquiries concerning complaints during during the guests stay and after their departure (verbal or written complaints).
Ensure the achievement of the highest occupancy in the hotel at the best rate, as per hotel target & strategy.
Solving the difficult guests situation in order to manage each critical issue.
Deal with overbooking, in coordination with the Resa & Rev MGR for ensuring the best revenue for the hotel and guest satisfaction.
Optimize average room occupancy and average room rate in coordination with the Resa & Rev Department.
Control reports (management report based on the financial policy), credit limit, PM, deductions, transfers (TCR, TDB), offer bills, aging, and welcome drinks.
Attend the arrival VIPs & Elite of the Loyalty program.
Spot check on all outlets to ensure of consistent quality service & quality of the food.
Inspect rooms to ensure standards and quality.
Lead the Accor projects in coordination with the Hotel GM.
Supervise, co-ordinate and ensure close cooperation with all departments in the hotel.
Ensure the brand standard and the quality is applied at all time.
Co-ordinate all walkover within the hotel.
Ensure that sufficient VC rooms are available for possible Walk-in clients.
Brief staff about daily activity of the hotel and their respective Managers.
Inspect all public areas, F&B outlets, back of the house, whenever possible take action or report to the concerned HOD, and follow up on the action taken.
Assist in all Front of the House tasks.
Ensure that the team members are doing their tasks correctly and efficiently.
Ensure guests are attended quickly and any complaints handled tactfully and diplomatically.
Train, and ensure that the on job trainings schedules are happening and liaise with the Accor Academy for all future and ongoing training for all departments.
Monitor all team in all departments’ performance on a constant basis ensuring all procedures are carried out correctly.
Ensure timely submission of all relevant reports and information to all departments in the morning. (GM, Finance, FO )
Analyse departmental Profit and Loss report of each month and present it to the executive committee and the GM
Participate in preparing the hotel budget and do the rooms & f&b division budget.
Check if all special rates & discount have the appropriate authorization by competent person.
Consult the Sales Department, referring to the strategy in place, in order to make sure is in line strategy in place.
Consult the MKT Department, referring to the strategy in place in order to make sure is in line with the Accor & Hotel promotional program.
Monitor credit limits stringently.
Check existing and create new procedures in all revenue centres ensuring they do not hinder the service provided to the guest.
Participate on the agenda meeting calendar.
Ibis and its people
Simplicity, Modernity, Well-being
Acteurs, the Ibis staff training and professional development programme , enables staff to :
become more professional by acquiring new skills,
learn a second profession,
be more independent in guest relations,
receive recognition for their skills