Outbound Call Centers Sales Managers
Hospitality Marketing Concepts
Vietnam
10 ngày trước

Scope of Work工作概述

Drive, manage, develop & coordinate a dedicated hotel loyalty program for an onsite or offsite outbound Call Centre Sales Manager for a dedicated Hotel loyalty program for New member accusation or renewing of existing members.

帮助和协助运营经理管理 开发与协调酒店会员呼叫中心的业务 发展新会员以及现有会员的维持

  • Ensure efficiency, productivity and profitability of the program.确保项目组的有效成功及效益
  • Responsible for the proper financial functions and smooth operation of the program.确保项目的平稳运作和财务事宜
  • Maintain client relations and development of business growth, with the introduction of existing and new contacts within the hotel, recreational and leisure industries and assisting with the nurturing of resulting relationships with the aim of business generation.
  • 维护与客户的良好关系并促进项目的发展 根据业务发展目标 向酒店推荐现有的及潜在的娱乐 休闲产业 以培养良好的客户关系

  • Set up, administration, control and after sales service of hotel and hospitality marketing programs.根据要求组建 管理酒店会员忠诚制市场推广的队伍并提供售后服务
  • Effectively, recruit, train and motivate a team of telemarketers on an on-going basis in order to achieve the forecasted sales results within the allocated time and budget levels.
  • 对项目组的管理人员和销售人员进行有效的招聘 培训和激励 以在一定的时间和预算内达到预期的销售目标

  • Generate ideas and competitions, aimed at motivating staff and generating higher volume of sales.鼓励创新和竞争 给员工以激励以期达到更高的销售额
  • Ensure adherence to Admin, Finance and HR policies.确保履行公司行政 财务和人事的政策
  • Responsible for program / office opening / closing and ensuring policies are being adhered to.负责项目办公室的启动和结束工作 确保依据公司政策执行
  • Staff Management Assistant managers, telemarketers, administrators, performance and development reviews.负责员工的日常管理-对员工的业绩及发展做出评估,包括但不限于助理经理 销售 行政人员
  • Development of business strategies and tactics in pursuit of the HMC’s goals and objectives.确保业务发展的策略紧随公司的目标
  • Development of related operational, financial and marketing plans and forecasts.负责与业务运作相关的拓展和财务计划及报告
  • Ensure weekly performance of telemarketer and program are in pursuit of the HMC’s goals and objectives as well as margins.
  • 确保销售员工的每周业绩和项目组的绩效达到公司要求 运营毛利也达到公司要求

  • Conduct effective recruitment, training and encouragement program management staff and telemarketers.执行有效的员工招聘 培训并激励项目组员工
  • To conduct regular orientation for the personnel of the participating hotel.进行常规的参与酒店员工项目培训介绍
  • Requirements任职要求

  • Junior Bachelor or above大专或大专以上学历
  • At least three years of outbound telemarketing experience with 1 year team leader or supervisor experience至少三年电话销售经验 至少一年主管经验
  • Good leadership skills with a can do attitude
  • Willing to travel or relocate at short notice愿意接受临时通知出差或是前往其它城市工作
  • Good verbal and written in Mandarin, Cantonese English, Malay, Basha Indonesian, Vietnamese, Japanese is a plus精通中文 会其它外语者 粤语 英语 马来语 印尼语 越南语 日语 优先考虑
  • Good in office software能操作电脑OFFICE系统
  • Can work under great pressure能承担工作压力
  • Willing to take on challenges愿意接受挑战
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