CS SWAT
Công ty TNHH Onpoint
Hồ Chí Minh, Việt Nam
3 ngày trước
source : Talent Network

Job Description Summary

As a CS SWAT, you are responsible for improving the experiences customers have with organizations, with the goal of increasing customer satisfaction.

JOB DUTIES

Collect customers’ feedback from multi-channels (survey, emails, social media, product reviews, )

Effectively resolve customers inquiries / incidents (directly or indirectly) in a considerate and timely manner

Compose thoughtful, personalized responses for a variety of customer requests

Identify, analyze, triage customer requests and spot trends in customer issues to flag for the related departments

Work with relevant departments to prevent the negative feedback from customers

Verify the product reviews from customers and make approval to add in on E-com / S-com.

Improve the experiences customers have with E-com / S-com, with the aim of increasing customer satisfaction and hence, increasing customer loyalty.

Work with the development team to test new features before release.

Make active contributions to help achieve the company goals and successes

Yêu cầu công việc

Customer oriented, possess a genuine and passionate mindset about customer care and about the role in making a customer-centric team successful

Proactive and creative in solving customer issues, keen to make a real difference in making a customer happy

Possess acumen in realizing when something is over your head and are not afraid to ask for help

Strong, confident, patient

Well organized, structured and able to multitask

Phúc lợi

Bảo hiểm theo quy định, Du Lịch, Đào tạo, Tăng lương

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