Mô tả công việc
Reports directly to and communicates with the Front Office Manager or their delegate on all pertinent matters affecting guest service and hotel operations.
Provides functional assistance and direction to all departments.
Cooperates, coordinates and communicates with other hotel departments as required.
Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
Responds to guest needs and resolves related problems
Supervises and directs Reception & Bell team personnel.
Supports and assists Front Office personnel and all departments at peak periods.
Ensures VIPs and A / Club club guests receive special attention
Inspects front of house and back of house regularly for cleanliness and tidiness.
Assists Guest Relations in greeting, rooming, and sending off VIP guests.
Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
Conducts shift briefings to ensure hotel activities and operational requirements are known
Provides input for Front Office meetings.
Promotes inter-hotel sales and in-house facilities.
Checks billing instructions and monitors guest credit
Analyses and approves discounts and rebates.
Analyses the rate variance report to ensure rooms revenue control
Takes action with the Property Management Systems (OPERA) in emergency situation.
Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in log book
Report daily activities in logbook
Ensures front line staff complies with FIT marketing techniques and maximize sales
Fully conversant with all hotel emergency procedures
When on night shift, performs duties per the Night Managers duties
Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats
Assists department manager to ensure departmental Risk Management Calendar actions are up to date as per monthly calendar scheduleQuyền lợi được hưởngDynamic, professional & open minded working environment.
Joining training courses according standard of AccorHotels. Good salary, benefits and bonus.Have annual physical examination.
Supporting shift meals at staff canteenYêu cầu công việc
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Good writing skills
Proficient in the use of Microsoft Office and OPERA
Problem solving and organizational abilities
Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experienceYêu cầu hồ sơLetterResumeID cardPlease send your CV to hb2r4-
hr4 accor.com / hb2r4-hr2 accor.com