URGENT - Duty Manager
Premier Village Phu Quoc Resort
Kiên Giang, VN
11 ngày trước
source : Hoteljob

Mô tả công việc

  • Reports directly to and communicates with the Front Office Manager or their delegate on all pertinent matters affecting guest service and hotel operations.
  • Provides functional assistance and direction to all departments.
  • Cooperates, coordinates and communicates with other hotel departments as required.
  • Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
  • Responds to guest needs and resolves related problems
  • Supervises and directs Reception & Bell team personnel.
  • Supports and assists Front Office personnel and all departments at peak periods.
  • Ensures VIPs and A / Club club guests receive special attention
  • Inspects front of house and back of house regularly for cleanliness and tidiness.
  • Assists Guest Relations in greeting, rooming, and sending off VIP guests.
  • Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
  • Conducts shift briefings to ensure hotel activities and operational requirements are known
  • Provides input for Front Office meetings.
  • Promotes inter-hotel sales and in-house facilities.
  • Checks billing instructions and monitors guest credit
  • Analyses and approves discounts and rebates.
  • Analyses the rate variance report to ensure rooms revenue control
  • Takes action with the Property Management Systems (OPERA) in emergency situation.
  • Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in log book
  • Report daily activities in logbook
  • Ensures front line staff complies with FIT marketing techniques and maximize sales
  • Fully conversant with all hotel emergency procedures
  • When on night shift, performs duties per the Night Managers duties
  • Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats
  • Assists department manager to ensure departmental Risk Management Calendar actions are up to date as per monthly calendar scheduleQuyền lợi được hưởngDynamic, professional & open minded working environment.
  • Joining training courses according standard of AccorHotels. Good salary, benefits and bonus.Have annual physical examination.

    Supporting shift meals at staff canteenYêu cầu công việc

  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
  • Good writing skills
  • Proficient in the use of Microsoft Office and OPERA
  • Problem solving and organizational abilities
  • Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
  • 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experienceYêu cầu hồ sơLetterResumeID cardPlease send your CV to hb2r4-
  • hr4 accor.com / hb2r4-hr2 accor.com

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