Guest Service Agent
Mercure Danang French Village Bana Hills
Da Nang, Central, Vietnam
16 ngày trước

Job Level

National under local employment status (or Foreigner already entitled to be recruited for this role) 12

Job / National under local employment status (or Foreigner already entitled to be recruited for this role) Fixed-term contract : Yes Duration of fixed-

term contract (in months) : 12 Status Full Time Anticipated Start Date 31-08-2018

Skills

Level of Education Bachelor / Licence Areas of study Hospitality Professional experiences 1 to 2 years Languages essential Vietnamese

English (Fluent)

Essential and optional requirements

Key tasks

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

Registers and rooms all arrivals according to established procedures

Maintains intimate knowledge of departmental standards and procedures

Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

Maintains cashier float and ensures accurate daily report of all money received

Cashes hotel guest’s personal and travelers checks and assists with currency exchange

Keeps abreast of all modifications to accounting policies and procedures

Responsible and attends to guest’s request of using the service of safety box at all times

Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Accor Loyalty programs.

Attends to guest’s complaints, inquiries and requests, referees problems to supervisor / Duty Manager if he / she unable to assist

Is familiar with other Accor hotels so that guest indicating any next destination on the registration card can be sold an onward booking to another Accor hotel

Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

Performs the audit balances and prepares all works for audit in an orderly fashion

When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival

Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read fax, e-

mail, messages, and how to interpret availability sources within the reservation systems

Maintains exemplary department standards of behavior and appearance and attitude as expected in a Novotel

Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times

Endeavors to maintain the high standards of the hotel with particular regard to the importance of A / Club member and other VIP’s and with reference to hotel and to be a health or safety hazard

Conversant with emergency evacuation and fire procedures for relevant department

Perform any other task assigned based on Mercure Bana Hills French Village needs or requirements.

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

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