Guest Relation Officer
InterContinental Phu Quoc Long Beach Resort
Kiên Giang, VN
10 ngày trước
source : Hoteljob

Mô tả công việc

  • Report duty on time in full uniform.
  • Be smart and well groomed at all time and maintain a friendly cheerful attitude

  • Prepare amenity cards for VIPs
  • Welcomes greets and escorts all arriving guests when possible to their located rooms wherein a personalized check-in is to be facilitated
  • Courtesy and politeness are to be observed at all times and freely communicate with guests
  • Assist in facilitating a fast, smooth and pleasant check-out
  • Preview VIP’ next day arrivals, ensuring that those with special requests and those accorded special status by hotel are highlight to Management and necessary related functions are actions
  • Prepare and checking all VIP key card holder, room, registration card, etc
  • Keeps a visible and active presence in the Lobby asking all guests and visitors if they require assistance.
  • Values good grooming, personal hygiene, and complies with hotel’s health and safety
  • Familiar with the hotel’s policies and procedures, product, service, rates, special events, city and local information and promotes such whenever possible
  • Aware and familiar with measures and procedures to follow during emergency situations
  • Responsible to arrange flowers and fruits for in-house and arrival guests
  • Co-ordinate with Housekeeping department and the reception to ensure that rooms assigned to VIP guests are in order.
  • Be totally familiar with room amenities, layout, rate structure, outlets (e.g.
  • promotions, banquet, function, party etc.)

  • Assist in whatever way to promote and up sell the hotel’s products and services
  • Ensures that all repeat guests are accorded personalized service recognize and welcome
  • Handles guest’s complaint or requests and liaise with the department concerned to ensure immediate follow up
  • Make courtesy calls, provide assistance and arrange flowers or fruits to the sick guests.
  • Check the guest birthday list on daily basic for preparation and dispatching of birthday cards and cakes to guests
  • Maintain friendly rapport with guests in order to ensure their goodwill and repeat business
  • Bid farewell to departure guests
  • Be familiar with the Business Center daily operation
  • General understanding of the Front Office and House Keeping operations in regards to guest accommodation
  • Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
  • Perform any other duties which may be assigned by the management from time to timeQuyền lợi được hưởng- Relocation ticket-
  • Rest & Relaxation ticket - Uniform, accommodation, transportation & meals are provided - International working environmentYêu cầu công việcExperience

  • 1 year experience in front office / guest services operations / customer service, or an equivalent combination of education and experienceYêu cầu hồ sơQualifications
  • Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent Email address : icpq.recruit ihg.com / hr.rs icphuqoc.com
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