Mô tả công việc
PURPOSE : NON-MARINE CLAIMS- Handling and adjusting Non-Marine claims in HCMC (Property, Engineering, LOP, Misc).- Conduct survey as an in-
house loss surveyor / adjuster.- Other jobs as assigned by Management.KEY OUTPUTS- Handle, adjust and settle Non-Marine claims in HCMC.
To comply with the guidelines of the Claims Manual and to deal with compliance and Internal Audit issues with both external and internal parties.
To handle claims within authorized limits, check policy coverage and propose for settlement of valid claims.- To set appropriate reserves within the authorized limit and report to Senior / Managers as required.
To follow up outstanding claims information and documents and negotiate with claimants for settling of the claims.- To check the work performed by subordinates to ensure valid claims settlement.
To keep a good communication with customers (internal and external) to achieve a greater customer satisfaction claims service.
To observe accuracy, completeness, and timeliness when carrying out daily responsibilities.- To offer training, supervision, and support to other claims handlers under direct supervision.
To assist Senior / Managers in preparing reports, statistics and update the Claims Manual.- Contribute to the sales function of the Company : o Be alert to identify sales opportunities in the course of handling claims, and drawing these to the attention of appropriate staff without delay;
o Assist in handling claims in a way which will enhance the Company’s image and reputation for services of high speed and efficiency;
o Keep abreast of development in all classes of insurance in the market in order to identify trends and to formulate and propose plans to safeguard the Company’s competitive position;
o Ensure that cases beyond personal authority are preferred correctly with full supporting information and opinion and that the direction of higher authority is supported and implemented without delays.
To execute other office tasks as required by the Company
Age : 25 35
Gender : Male only
Education : College Diploma
1) Essential Requirements : - Graduate with major in the technical field of study.- Good command of English.- 1 year of working experience in technical field.
Fresh in insurance.- Effective inter-personal exchange skills are required to create and expand partnership with internal and external customers as well as to influence the way the business partners think, feel or behave.
Analytical and synthetically ability.
2) Other Competencies : - Being Ethical and Compliant- Collaborative Relationships- Communicating with impact- Customer Focus-
Developing Self, Direct reports, and Others- Driving Results- Managing Execution- Problem Solving.