ASSISTANT/EXECUTIVE, CUSTOMER SERVICE
Bảo mật
Đồng Nai, Việt Nam
4 ngày trước
source : Talent Network

Purposes of the position

  • Manage daily execution of customer service activities pertaining to the arrangement of warehousing,distribution and import / export shipments.
  • Ensure proper and timely execution and follow up on banks and customers’ instructions and requests.
  • Updating the warehouse management inventory management system timely and accurately.Responsibilities and Accountabilities
  • Arrange and coordinate all import and export shipping matters according to clients’ requirements.
  • Coordinate with various shipping and forwarding contractors and internal warehouse operations tosupport timely receipt and delivery of shipments to customers.
  • Fulfil orders and generate reports using the Company’s in-house warehouse management system.
  • Collaborate with finance department to ensure timely and accurate billing.Accountabilities :
  • Account Managemento Attend to customer inquiries in coordination with the Commercial and Customer ServiceManager and manage Customer's expectation.
  • o Trouble shooting / solving of daily operations issues.o Escalate any customer’s complaints to the Team Leaders or Customer Service Manager.

    o Timely and error free processing of customer’s instructions such as warranting, title transfer and warehouse receipt.

  • Planning and Co-ordinationo Prepare Work Order Instructions for on-site warehouse teams and follow up tillcompletion of the job.
  • o To escalate any claims, disputes etc. to Team Leaders or Customer Service Manager.o Assist on ad-hoc reporting matters or any other assigned task given by Team Leaders.

    o Monitor closely to the progress of work orders and keep the customer informed on regular basis.o To verify and check the logistics documents (such as draft BL or packing list) from LSP before forwarding to the customers.

  • System Data and Inventoryo To update the Logistics system.o To send inventory report to customers and banks on regular basis.
  • Report to be checkedby Team Leaders before sending to external parties.

  • Costing and Billingo Timely and accurate billing to customer.o To ensure job costing is completed in CLS8 and review job budget with consideration ofadditional charges.
  • o Engage with customer to ensure timely payments to AR invoices. Target to minimizeageing payments that are more than 30 days.

    o To ensure Job Costing is up to date once the job is completed. Include provision in thejob costing sheet if foresee unexpected charges.

    o To inform customer timely for additional charges incurred.o To clarify timely on the LSP invoices to ensure accurate AP payments from Financedepartment.

  • Job File Managemento Maintain accurate documentation and filing.o To indicate / update the cover file with detail job information.
  • Generalo Any other tasks or assignments as may be assigned from time to time.- Key success criteriao Management of Customer Service and problem solving skills.
  • o On-time and error-free system entry and reporting.o Ensure compliance to company Policies.

    Yêu cầu công việc

  • Minimum Diploma in Logistics and Supply Chain management.- Minimum 3 years of total relevant working experience.- Experience in import / export procedure and documentation.
  • Demonstrated warehousing and logistics operations expertise.- Ability to work on cross-functional and multicultural teams.
  • Meticulous, responsible and positive work attitude.- Mature and able to work independently with minimal supervision.- Excellent communication and analytical skills.
  • Able to handle company information with confidentiality and discretion.- Candidates with knowledge of freight forwarding and / or experience in shipping will be an addedadvantage.
  • Proficient with Microsoft Office.- Proficient in both spoken and written English.- Able to perform effectively in a high pressure and fast paced working environment.
  • Phúc lợi

    Bảo hiểm theo quy định, Du Lịch, Phụ cấp, Thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Chế độ nghỉ phép

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