Guest Experience Manager (National Under Local Contract)
NOVOTEL
Rach Gia, Kien Giang, Vietnam
2 ngày trước

Job Description

  • Responsible for responding to all reviews sent by guests and analyzing the results and producing reports for the hotel team
  • Responsible for the Learning & Development of hotel teams in regards to Guest Experience
  • Manage all reviews and social media feedback from guests i.e. TripAdvisor, Facebook, Instagram, Twitter etc
  • Have regular and close contact with hotel guests by interacting with guests to collect feedback and ideas
  • Make recommendations to improve the Guest Experience and share these with the management team
  • Ensure that the Novotel Brand Standards are adhered to and conduct regular spot checks
  • Respond to all guest feedback and comments, follow up where necessary and ensure that each priority is resolved efficiently and effectively
  • Enhance the hotel's customer service and Guest Experience by incorporating examples of best practices
  • Work Experience

    Knowledge and Experience

  • Diploma in Tourism / Hospitality Management
  • Minimum 4 years of relevant experience in a similar capacity
  • Excellent reading, writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage
  • Good working knowledge of MS Excel, Word, & PowerPoint
  • Competencies

  • Strong leadership, interpersonal and training skills
  • Good communication and customer contact skills
  • Results and service oriented with an eye for details
  • Ability to multi-task, work well in stressful & high-pressure situations
  • A team player & builder
  • A motivator & self-starter
  • Well-presented and professionally groomed at all times
  • Benefits

  • Monthly service charge
  • Friendly & free accommodation and nutritious meals
  • Hotel uniform
  • HODs benefit package
  • Employee benefit card offering discounted rates in Accor Hotels
  • Develop your talent through learning programs by Academy Accor
  • Dynamic, professional working environment and a supportive team
  • Opportunity to grow within your property and across the world
  • Báo cáo công việc này
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