FRESHER TECHNICAL CUSTOMER SUPPORT
KMS Technology
Ho Chi Minh City
6 ngày trước

KMS is a 10-year-old specialized in Software Outsourcing, Software Product Development, IT Solutions & Consulting. Besides providing excellent Technology Consulting & Services, KMS has launched some awesome global products : , , , , and there will be others to come.

Other companies under KMS umbrella : is the startup incubation and investment; focuses on bringing the world’s advanced and innovative technologies to Asia.

With the cozy working environment and the excellent leadership team, KMS has been building its team with 1000+ talents in Vietnam.

Recently KMS was ranked as top 4 IT company and top 26 best places to work in Vietnam. We always strive to maximize the growth of our teams by recognizing every individual’s strengths and building a career path for members.

Join us to write your own success stories!

KMS is a 10-year-old specialized in Software Outsourcing, Software Product Development, IT Solutions & Consulting. Besides providing excellent Technology Consulting & Services, KMS has launched some awesome global products : , , , and there will be others to come.

Job Description

The Brilliant Career You Love

  • Are you passionate about working directly with foreign customers, providing product / services information and resolving any emerging problems that our clients might encounter with accuracy and efficiency in timely manner?
  • Are you eager to sharpen your expertise every day, and looking for the next destination of your customer-oriented career?
  • Would you like to be able to hold an on-call meeting with US customers to practice your English speaking / presentation skills?
  • Would you like to work under professional environment, start-up spirit and many strong technical experts?
  • If yes, we strongly believe that you will enjoy each single working day at KMS Technology.

    Your key responsibilities :

  • Handle requests, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Consult best practice and work-around if the current product does not meet customers’ requirements.
  • Generate database reports as requested from sales / marketing or line manager.
  • Write some basic automation scripts to troubleshoot customers’ issues.
  • Coordinate with development team to understand customers’ issues and get them solved.
  • Demonstrate products to customers and follow up with their requests.
  • Qualifications

    Skills / knowledge you need to be successful :

  • Degree in Computer Science / Software Engineering or related fields
  • Good knowledge in query language, such as SQL, Postgresql.
  • Love to work with customers and external communications.
  • Be patient, empathetic, and able to really listen to customers for providing great service and support.
  • Good English communication in both writing and speaking.
  • Have professional working experience in Automation Testing, Customer Service, IT or technical product support is an advantage.
  • Knowing CRM and support systems, such as Zendesk, ServiceNow is a plus.
  • Aptitude to learn and understand new and emerging technologies.
  • Additional Information

    Perks you Enjoy at KMS

  • Working in one of the Best Places to Work in Vietnam
  • Building large-scale & latest technology software products
  • Working & growing with Passionate & Talented Team
  • Attractive Salary and Benefits
  • Flexible working time
  • Various training on hot-trend technologies, best practices, and soft skills
  • Premium health care insurance for you and your loved ones
  • Company trip in every summer, big annual year-end party every year, team building, etc.
  • Fitness & sports activities : football, tennis, table-tennis, badminton, yoga, swimming
  • Joining community development activities : 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,
  • Free in-house entertainment facilities (foosball, ping pong, gym ), coffee (latte, cappuccino, espresso) and snack (instant noodles, cookies, candies )
  • And much more, join us and let yourself explore other fantastic things!

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