KMS is a 10-year-old specialized in Software Outsourcing, Software Product Development, IT Solutions & Consulting. Besides providing excellent Technology Consulting & Services, KMS has launched some awesome global products : , , , , and there will be others to come.
Other companies under KMS umbrella : is the startup incubation and investment; focuses on bringing the world’s advanced and innovative technologies to Asia.
With the cozy working environment and the excellent leadership team, KMS has been building its team with 1000+ talents in Vietnam.
Recently KMS was ranked as top 4 IT company and top 26 best places to work in Vietnam. We always strive to maximize the growth of our teams by recognizing every individual’s strengths and building a career path for members.
Join us to write your own success stories!
KMS is a 10-year-old specialized in Software Outsourcing, Software Product Development, IT Solutions & Consulting. Besides providing excellent Technology Consulting & Services, KMS has launched some awesome global products : , , , and there will be others to come.
The Brilliant Career You Love
Are you passionate about working directly with foreign customers, providing product / services information and resolving any emerging problems that our clients might encounter with accuracy and efficiency in timely manner?
Are you eager to sharpen your expertise every day, and looking for the next destination of your customer-oriented career?
Would you like to be able to hold an on-call meeting with US customers to practice your English speaking / presentation skills?
Would you like to work under professional environment, start-up spirit and many strong technical experts?
If yes, we strongly believe that you will enjoy each single working day at KMS Technology.
Your key responsibilities :
Handle requests, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Consult best practice and work-around if the current product does not meet customers’ requirements.
Generate database reports as requested from sales / marketing or line manager.
Write some basic automation scripts to troubleshoot customers’ issues.
Coordinate with development team to understand customers’ issues and get them solved.
Demonstrate products to customers and follow up with their requests.
Skills / knowledge you need to be successful :
Degree in Computer Science / Software Engineering or related fields
Good knowledge in query language, such as SQL, Postgresql.
Love to work with customers and external communications.
Be patient, empathetic, and able to really listen to customers for providing great service and support.
Good English communication in both writing and speaking.
Have professional working experience in Automation Testing, Customer Service, IT or technical product support is an advantage.
Knowing CRM and support systems, such as Zendesk, ServiceNow is a plus.
Aptitude to learn and understand new and emerging technologies.
Perks you Enjoy at KMS
Working in one of the Best Places to Work in Vietnam
Building large-scale & latest technology software products
Working & growing with Passionate & Talented Team
Attractive Salary and Benefits
Flexible working time
Various training on hot-trend technologies, best practices, and soft skills
Premium health care insurance for you and your loved ones
Company trip in every summer, big annual year-end party every year, team building, etc.
Fitness & sports activities : football, tennis, table-tennis, badminton, yoga, swimming
Joining community development activities : 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,
Free in-house entertainment facilities (foosball, ping pong, gym ), coffee (latte, cappuccino, espresso) and snack (instant noodles, cookies, candies )
And much more, join us and let yourself explore other fantastic things!