POS QA & Trainer
Tài Chính Mirae Asset
Hồ Chí Minh, Vietnam
6 ngày trước
source : CareerBuilder

Mô tả Công việc

  • QA task :
  • Review and evaluate of underwriting result by reviewing manual check, listen the record of call verification to ensure all POS UND staffs follow the UND process
  • Make QA report
  • Coach the mistake cases
  • Cooperate with Team Leader to organize QA weekly / monthly meeting
  • Training task :
  • Build up and update training material
  • Build up and update knowledge base to storage and show up all information related to product and process
  • Make training plan, deliver training course to newcomer and re-training for the old one
  • Design test content and make plan for examination (include setting up : upload to system, notify staffs, and follow up timeline )
  • Make training report
  • Analyze QA report to find out points of coaching / re-training for improvement
  • Collect ideas from staffs / Team Leader, analyze and give proposal for system / process / procedure improvement
  • Yêu Cầu Công Việc

  • College degree and up
  • At least 1 years in QA / QC and training activity, especially in Underwriting, Call Center
  • Must be knowledgeable of learning theories (adult, behavioral, environmental, scenario) and on-the-job training methodologies.
  • Ability to deal with all levels of the organization and able to work in a team environment
  • Good at English and MS Office (word, excel, power point)
  • Good communication and cooperation
  • BENEFITS :

  • Working time : Mon-Fri, 8am - 5.30pm
  • 15 days annual leave, annual health check, Company trip
  • Competitive remuneration package (13th salary + annual performance bonus)
  • If you have interest to be part of a "Fastest Growing Consumption Finance Company" in Vietnam, do not hesitate to join us by making online application or sending directly your profile to our HR Dep

    Thông tin khác

  • Hình thức : Nhân viên chính thức
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