Customer Experience Manager ;

abbot

Hanoi, Vietnam

2 ngày trước

ROLES & RESPONSIBILITIES

Full Revenue Responsibility per year including planning, forecasting and target performance achievement

Full operational and functional responsibility for a team of Ambassadors in the Region

Responsible to execute the business development plan, value expansion plan and sales plan to achieve revenue targets, higher profitability.

Higher retention rates and higher share of wallet for existing customer base

Assist Ambassadors and Value Expansion Representative with growing the business, adding assays, ensuring contract compliance, and conducting business reviews with emphasis on pricing / profitability policies

Act as a trusted partner for all customers and develop and maintain relationships with all key accounts in the district

Responsible for managing and delivery of first line service support and escalations through to resolution

Responsible for Abbott adherence to customers contractual obligations and customer adherence to their contractual commitments

Implementation of the Abbott customer experience standardized trainings, processes, procedures and reporting in the District

Success in this role and in the Region is measured by business retention contract renewal rate, economic profitability EP, Service Level (SLA) achievement, customer satisfaction and loyalty NPS scores, and sales revenues

Knowledge & Experience :

Willingness to travel and work under high pressure

Preferably with sales experience in the diagnostics or health care industry.

Impacting sales personality

Articulate and able to express self

MINIMUM BACKGROUND / QUALIFICATION

University Degree or preferably advanced degree ideally in medical technology, Life Sciences or Business

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