Digital Channels & Customer Experience Head
Citi
Ho Chi Minh City, Vietnam
1 ngày trước

The Digital Channel Group Manager is accountable for management of complex / critical / large professional disciplinary areas.

Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function.

Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity.

Generally accountable for delivery of a full range of services to one or more businesses / geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level.

Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning.

Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Responsibilities :

  • Develop and lead the strategy for driving digital engagement, customer satisfaction, and revenue by delivering the right offers and communications to our existing customers at the right time through more personalized content and smarter targeting using customer interactions
  • Manage a team of junior staff that develops and executes campaigns across business.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
  • Qualifications :

  • 10+ years of experience in an omni channel digital marketing role or related field
  • Education :

  • Bachelor’s / University degree, Master’s degree preferred
  • This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

    Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - VN

    Time Type : Full time

    Citi is an equal opportunity and affirmative action employer.

    Minority / Female / Veteran / Individuals with Disabilities / Sexual Orientation / Gender Identity.

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