Senior Implementation Project consultant
Bipo Service (viet Nam) Co. Ltd
Ho Chi Minh City, VN
2 ngày trước
source : Glints

Role & Responsibilities :

1. Continuously and proactively learn (and be familiar) with the BIPO’s products and services updates to ensure effective project implementation and client services.

2. Shall serve as the subject matter expert of BIPO HRMS family suite and responsible of technical project delivery and implementation.

  • 3. Act in a consulting role on assigned projects;
  • 4. Ensure full understanding on the scope of services of each new project and successful implementation thereof :

  • Work as a part of the project team coordinating activities with Project Manager(s), HR Service Delivery Manager, Implementation Consultant(s) and working effectively with customer and team members of all levels;
  • Manage the execution of the project plan and deliverables for the project;
  • Leads project design sessions and relevant technical activities including but not limited to systems implementation, integrations and process consultations;
  • Accountable for the completion of the Business Requirements Documentation (BRD);
  • Configure and set up BIPO HRMS solutions based on gathered requirements from the customer and provide insights on best practices;
  • Ensure proper handling of client’s data,

  • Accountable for the completion / documentation of the User Acceptance Testing (UAT) test scenarios and test scripts;
  • Partner with R&D team internally and with customer externally to design, test, and maintain any necessary integrations, as well as ensure existing interfaces continue to run smoothly and provide accurate results;
  • Work with client to convert legacy data into BIPO HRMS (data migration)

  • Execute and improve the entire cycle system implementation methodology and adhere to provisioned man days for the project;
  • Ensure client’s proficiency with BIPO platform through trainings with clients;
  • Escalate issues to designated team contacts and / or cross-functional teams in a timely manner to ensure implementation issues are addressed early

  • 5. Prepare daily and weekly status reports for client projects;
  • 6. Provide support as needed to sales team during the pre-sales phase until such time a sale is won;
  • 7. Provide technical support for the BIPO HRMS family within the company;
  • 8. Attends regular meetings to ensure that all product, services, and client-related activities and concerns are raised and discussed for appropriate action.

    9. Attend to post implementation support activities as needed and provide expert resolution to issues or concern raised by the customer / s.

    10. Continually seek ways to improve the process of delivering BIPO HRMS solutions to clients

    11. Perform other tasks as assigned from time to time.

    Qualifications :

    1. Previous experience working within a technical pre sales position.

    2. Must be a subject matter expert with HR software system experience.

    3. An ability to communicate technical information to non-technical staff in a way that is easy to understand.

    4. Previous experience working in a similar position or field would be a strong advantage.

    5. Must fluent in English communication

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