About this opportunity
We are now looking for a Support Engineer that will provide technical service and support to our customers! In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks.
You will configure and integrate different nodes and solutions in new and live customer networks.
The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization.
You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments.
The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date!
Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge.
You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson.
The role more than often requires you to take on big responsibility and it is important that you can work independently.
What you will do
Handle customer issues
Handle dedicated support
Handle Software Update Management (SUM)
Mentor Remote Service Gateway (RSG)
To be successful in the role you must have :
Years of experience : 4-5 years
Domain experience : BSS domain. Billing Intelligent Network - Charging system and EMM (Multi mediation), Intelligent network, Pre-paid system and Mediation / Billing
Negotiation & argumentation skills
Planning & organizing skills
Delivering results & meeting customer expectations
Presentation & communication skill
Working with people
Applying expertise & technology
Additional Requirements : Redhat, Linux, DTB (Oracle or Cassandra). Cloud and Kubernetes
Why Join Ericsson?
We are proud to announce at Ericsson Vietnam , our employees have once again voted us as a Great Place to Work® and we have been officially Certified™ in 2021.
Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.
At Ericsson, you ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what s possible.
To build never seen before solutions to some of the world’s toughest problems. You ll be challenged, but you won’t be alone.
You ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What Happens once you apply?
to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do.
We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth.
We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment.
With us, you will no longer be dreaming of what the future holds you will be redefining it at a company where you’re empowered to lead and perform at your very best.
Learning and Development
Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities.
Benefits and Rewards
We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people.
We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.
Click here to find out more about our benefits.
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