Tuyển Customer Programs Executive (HCM)
Cổ phần Maison Retail Management International
Tp Hồ Chí Minh
6 ngày trước

Mô tả công việc

  • Objective :
  • We are looking for a Customer Programs Executive who will be responsible of improving customer engagement via loyalty, referral, and ambassador programs.
  • The candidate will lead the strategy of Maison Online’s loyalty mobile application and bring together teams to successfully launch and maintain initiatives that will grow customer lifetime value.

  • Job Description :
  • Maximize the engagement of Maison Online users at each stage of their journey by leading a tier-based loyalty program.
  • Drop customer acquisition costs and boost Maison Online adoption by leading the referral program and maximizing its adoption.
  • Grow brand awareness and unlock key partnerships by leading an ambassador program with Maison Online’s top tier users.
  • Create & coordinate content strategy, around news, events, challenges, and rewards for each of Maison Online’s programs on the mobile application.
  • Analyze adoption of programs, interpret results in order to improve programs.
  • Ensure financial viability of the programs by defining the schemes, monitoring actual economics, identifying breaches in the model, and preventing fraud.
  • Coordinate improvements and bug fixes to bring to mobile application and lead change requests with the IT and design teams.
  • Coordinate with customer service for efficient and effective customer support in regard to either program.
  • Yêu cầu công việc

  • Minimum 2 years of solid B2C and / or marketing / CRM background.
  • Preferred prior experience in loyalty, referral and / or ambassador programs.
  • Preferred master’s degree in business / economics / finance / marketing.
  • Excellent project management skills, including demonstrated ability to think end-to-end, manage long-term projects and manage multiple projects simultaneously.
  • Strong data management skills, SQL is a plus.
  • Strong ability to investigate problems at hand, dive deep to the root cause of a problem, find systematic gaps, support it with analytical data and finally address the issue.
  • Strong listening and judgement skills to make wise decisions in the interest of the company.
  • Result oriented, strong commitment to deliver expected outputs.
  • Ability to learn and highly adaptive.
  • Phúc lợi công việc

  • Trao đổi chi tiết khi phỏng vấn.
  • Báo cáo công việc này

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