IT Engineer Supervisor

Bosch

Ho Chi Minh, Vietnam

1 ngày trước

Job Description

Lead Location IT team to ensure all relevant IT targets for the Location and Country are fulfilled

Manage incidents & requests from customers, ensure highest IT service quality and customer's satisfaction as well as continuous operation

Manage IT Hardware Leasing Service across all locations in the whole country

Provide consultation and support on all IT topics from ideation, proof of concept to sustaining operations

Lead partnership with Business Units to understand their requirements, map them to IT capabilities, and recommends technical solutions

Develop relationships cross functionally to drive overall service improvement and Key Performance Index (KPI) for IT portfolios

Manage IT Projects to meet committed deliverables and due date within controlled resources

Work with global and local teams for implementations, upgrades, sustaining operations, and communication to local stakeholders for local IT services’ changes

Apply effective problem-solving techniques to solve range of issues / problems in process, software and hardware related in a professional, timely manner

Manage and support IT services : client PCs, servers, storages, network, assets, end-user training, consulting

Responsible for continuous improvement of the performance, availability, and reliability of IT infrastructure through capacity management

Assist IT Management on financial related topics (budget planning, cost monitoring ) and vendor management

Participate in emergency on-call duties and work off office hour as required

Cross location support and backup as required

Additional responsibilities as assigned from the organization

Qualifications

Bachelor / Master’s degree in computer science or IT related discipline

Proficient communication skills in both English and Vietnamese

Strong interpersonal skills and ability to interact professionally with a diverse group, including managers, subject matter experts, and customers

Solid problem solving and troubleshooting aptitudes and a customer service experience is desirable

Ability to quickly learn, master, and coach or train others on new and existing technologies.

7+ years of experience as an infrastructure system engineer / architect or IT solution consultant in global company

Experience investigating new technologies and sharing technical information with customers and stakeholders both internal and external

Proven IT Project management and success consulting cases

Experience and knowledge in these IT skills are advantages :

Leadership demonstration

Finance / accounting knowledge / experience

IT solution consultation with proven cases

Managing IT Hardware Leasing Service across locations (>

3000

Cloud environment setup, IoT, Industry 4.0, Manufacturing Execution systems (MES)

Data analysis and data visualization (MS Power BI, Tableau, Splunk )

MCSA, MCSE, CCNA, CCNP, ITIL, VMware vSphere, Oracle, MS SQL, PMP

M365, Power Platform

Enterprise Automation

In-depth knowledge of IT business operations, enterprise system architecture, systems requirements and processes

Additional Information

Committed 13th month bonus

Collaboratively yearly performance bonus

Meal & Parking allowances

Premium insurance for employee and 2 family members

Interesting Sport program

Domestic and international training opportunity

Career development program with buddy and mentoring program

Good benefits of company activities, team building and year end party

Opportunity to work in global projects of fast developing company and being a part of innovation team contributing initiative ideas to the digital transformation era

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