IT Engineer Supervisor
Ho Chi Minh, Vietnam
1 ngày trước

Job Description

  • Lead Location IT team to ensure all relevant IT targets for the Location and Country are fulfilled
  • Manage incidents & requests from customers, ensure highest IT service quality and customer's satisfaction as well as continuous operation
  • Manage IT Hardware Leasing Service across all locations in the whole country
  • Provide consultation and support on all IT topics from ideation, proof of concept to sustaining operations
  • Lead partnership with Business Units to understand their requirements, map them to IT capabilities, and recommends technical solutions
  • Develop relationships cross functionally to drive overall service improvement and Key Performance Index (KPI) for IT portfolios
  • Manage IT Projects to meet committed deliverables and due date within controlled resources
  • Work with global and local teams for implementations, upgrades, sustaining operations, and communication to local stakeholders for local IT services’ changes
  • Apply effective problem-solving techniques to solve range of issues / problems in process, software and hardware related in a professional, timely manner
  • Manage and support IT services : client PCs, servers, storages, network, assets, end-user training, consulting
  • Responsible for continuous improvement of the performance, availability, and reliability of IT infrastructure through capacity management
  • Assist IT Management on financial related topics (budget planning, cost monitoring ) and vendor management
  • Participate in emergency on-call duties and work off office hour as required
  • Cross location support and backup as required
  • Additional responsibilities as assigned from the organization
  • Qualifications

  • Bachelor / Master’s degree in computer science or IT related discipline
  • Proficient communication skills in both English and Vietnamese
  • Strong interpersonal skills and ability to interact professionally with a diverse group, including managers, subject matter experts, and customers
  • Solid problem solving and troubleshooting aptitudes and a customer service experience is desirable
  • Ability to quickly learn, master, and coach or train others on new and existing technologies.
  • 7+ years of experience as an infrastructure system engineer / architect or IT solution consultant in global company
  • Experience investigating new technologies and sharing technical information with customers and stakeholders both internal and external
  • Proven IT Project management and success consulting cases
  • Experience and knowledge in these IT skills are advantages :
  • Leadership demonstration
  • Finance / accounting knowledge / experience
  • IT solution consultation with proven cases
  • Managing IT Hardware Leasing Service across locations (>
  • 3000

  • Cloud environment setup, IoT, Industry 4.0, Manufacturing Execution systems (MES)
  • Data analysis and data visualization (MS Power BI, Tableau, Splunk )
  • MCSA, MCSE, CCNA, CCNP, ITIL, VMware vSphere, Oracle, MS SQL, PMP
  • M365, Power Platform
  • Enterprise Automation
  • In-depth knowledge of IT business operations, enterprise system architecture, systems requirements and processes
  • Additional Information

  • Committed 13th month bonus
  • Collaboratively yearly performance bonus
  • Meal & Parking allowances
  • Premium insurance for employee and 2 family members
  • Interesting Sport program
  • Domestic and international training opportunity
  • Career development program with buddy and mentoring program
  • Good benefits of company activities, team building and year end party
  • Opportunity to work in global projects of fast developing company and being a part of innovation team contributing initiative ideas to the digital transformation era
  • Báo cáo công việc này

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