Club Manager
Đà Nẵng
6 ngày trước
source : Hoteljob

Mô tả công việc

  • Reports directly to and communicates with the Club Manager on all pertinent matters affecting guest service and operations of Club InterContinental.
  • Provides functional assistance and direction to all departments.
  • Cooperates, coordinates and communicates with other hotel departments as required.
  • Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.
  • Responds to guest needs and resolves related problems
  • Supervises and directs Club Lounge personnel.
  • Supports and assists Front Office personnel and all departments at peak periods.
  • Ensures VIPs and priority club guests receive special attention
  • Inspects InterContinental Club (front of house and back of house) regularly for cleanliness.
  • Assists Guest Relations in greeting, rooming, and sending off VIP guests.
  • Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
  • Provides input for Club InterContinental meetings.
  • Promotes inter-hotel sales and in-house facilities.
  • Checks billing instructions and monitors guest credit
  • Analyses and approves discounts and rebates.
  • Analyses the rate variance report to ensure rooms revenue control
  • Quyền lợi được hưởng

  • Attractive salary and monthly service charge- 13th month bonus- Health care insurance for employee and dependants when indefinite contract signed
  • Required Skills

  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
  • Good writing skills
  • Proficient in the use of Microsoft Office and Front Office System
  • Problem solving and organizational abilitiesQualifications
  • Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalentExperience
  • 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
  • Chia sẻ

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