Overview of duties
To ensure the smooth running of the events, setting proper performance standards for guest services and maximizing departmental profit
Optimises the Meeting offer by making proposals
Applies the brand's quality standards (SOP)
Main responsibilities
Customer relations
To uphold the established guest service standards for the various types of function which meet the needs of the target market and which are in line with the operating concept of the department.
To ensure that all employees provide a courteous and professional service at all time.
To handle and resolve complaints and guests suggestions by using the proper channel of delegation and report any issue to management accordingly.
Ensure all guests are being treated in an efficient and courteous manner and that all Resort standards are being applied
Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction
Professional techniques / Production
Coordinates all departments involved in setting up the event, in line with the agreed specifications : Banqueting, Rooms, AV systems, IT System, Decorations and service-providers.
Professional & Complete Conference & Banqueting Service Skills.
To ensure that once a booking is confirmed, all details and requirements are noted.
To liaise or ensure liaison with the Sales to confirm exact guest numbers, required equipment for well-prepared
To ensure that entertainment are set up as required
To provide the best service to the guests
Ensures the budget and quality standards are respected.
To assist the Event Manager in monitoring Event service and F&B standard.
To work closely with the Event Manager and to take corrective action when necessary.
To carry on special projects assigned by the FB Management.
To keep an updated monthly roster of all staff
To check departmental employees schedule and suggest necessary changes according to the volume of business.
To supervise the employees within the department ensuring that the correct standards and methods of service are maintained
To ensure that all employees report for duty punctually and wear the correct employee uniform and name badge at all time.
Be well versed and knowledgeable of Pullman Resort Da Nang’s Fire and Evacuation and typhoon plan & procedures as well as health and safety requirements in the Workplace.
Ensure employees are aware of their duty of care as determined by legislation and that they maintain complete familiarity.
Team management and cross-departmental responsibilities
Is the point of contact for all departments involved in setting up the event.
Boosts cross-departmental working methods thanks to his / her relational skills, adaptability and professionalism.
Forms a duo with the Sales, Kitchen and IT Manager.
Commercial / Sales
Helps increase income from the event by encouraging additional sales / up selling
Helps promote the Event offer by providing high quality services and making proactive suggestions.
Able to make changes that respond to the marketplace and to guest needs, both present and anticipated.
Assist Event Manager in the daily maintenance of Event services and sales to achieve optimal levels of revenues while maintaining high levels of guest service
Management and administration
Respects the budget.
Supervises billing
Work in conjunction Event Manager to maximize and maintain departmental profits and minimize waste
Attending various F&B meetings such as F&B department meeting, Outlet meeting etc.
To plan and implement on the job training for new staffs conjunction with the Event Manager
To assist in the building of an efficient team of employees by taking an active interest in their welfare and development.
To ensure that employees grooming and appearance always be of the highest standard.
Hygiene / Personal safety / Environment
Ensures all rooms accessible to customers are clean and tidy.
Ensures that the workplace remains clean and tidy
Knows and applies the hotel's safety regulations (in case of fire etc)
Ensures the safety of people and property
To assist in identifying any improvements for event operations.
Be conservative to energy at all times within the resort, turning off lights, A / C, fans
Conducting day to day work with impeccable grooming, cleanly shaved, and uniform is to the standard
Ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation, and related Pullman Da Nang Beach Resort Policies.
Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)
Work Experience
Education / Professional experience
High-school diploma to degree, vocational diploma in sales and marketing, hospitality studies, food & beverage, or equivalent.
Competent desktop software user.
Previous experience in a multi-cultural environment is essential.
Fluent in English and the national language.
Skills / Qualities
Pullman : a new service attitude centred on proximity, sociability and sharing experience.
Ensure all staff embody the same mindset by developing each individual's sense of curiosity,
open-mindedness, interpersonal skills and sense of initiative."
Sales acumen / persuasive
Competent Internet user, interested in new technologies
Well organised and methodical
Leadership / good at working in a network
Benefits
Follow the hotel's rules
