Solutions Customer Service Executive (P&G)
The Maersk Group
Vietnam
21 ngày trước

We offer

  • A chance to explore your opportunities in one of the world’s fastest growing logistics company. In Damco, we strive to create value for our customers through our global reach and local knowledge.
  • We put our customers first, understand their business, and develop solutions to meet their unique needs by proactively driving improvements and collaborations with our customers.

  • The means of developing yourself into a well-rounded professional and the scale and global scope it takes for you to achieve even your most ambitious career goals.
  • A great career path, both for generalists and for specialists in a wide array of fields.
  • Key responsibilities

    Documentation & payment : mainly work with counterparts in Japan : brokers, Damco, P&G warehouse

  • Issue commercial invoice from SAP for customs declaration
  • Randomly audit documentation prepared by Japanese brokers before customs declaration
  • Maintain audit tracking & share to customers for performance assessment & improvement
  • Verify 3PL service fee in Japanese and submit to customer for payment
  • Manage carriers to make sure they perform as per SLA on payment process
  • Daily coordinate with counterparts in Japan for the end-to-end assigned process
  • Comply with specific customer SOPs / SLEAs and play the role of coordinator to build up these documents
  • Take part / take lead in saving projects generated by the team or per customer’s request
  • Work out long-term solutions for continuous improvement of routing guide compliance & export process
  • Carry out other tasks assigned by Manager
  • We are looking for

    A careful, detailed & proactive character who can act with sense of emergency, a fast learner who can quickly catch up huge knowledge, has good sense of system and be interested in working with overseas counterparts.

    Operational knowledge & Customer Service Experience

  • At least 1 year experience in a large Operations / Customer service teams in the Logistics sector
  • Working knowledge of SAP is an advantage
  • Communication skill

  • Clear & structured when giving instruction or request
  • Foreign language capability

  • Fluent English is must
  • Japanese reading skill, N3 or N2 is preferable
  • Korean is a plus, but not compulsory
  • Problem solving skill

  • Creative, proactive & aggressive in pushing the issues through.
  • Stakeholder management skill

  • Efficiently drive other parties’ performance to achieve customer KPI & ensure process compliance
  • Drive for Results

  • Passion to drive closures & high-level customer service orientation.
  • Well organized when working under pressure.
  • Team player Works together with others in the business unit to achieve results, fosters teamwork.
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