Senior IT Customer Services Officer - Da Nang
RMIT University Vietnam
20 ngày trước

Position Summary

This role is responsible for providing day to day assistance to staff and students in their use of the University’s IT supported services including : desktop, laptop, printer, A / V, authentication, email, internet access, on-

line teaching and learning systems.

Key Accountabilities

  • Manage and evaluate the University's Information Technology resources at the Da Nang campus.
  • Participate in a range of University wide IT projects and coordinate tasks applicable to Dang Nang campus to
  • Ensure that the projects meet the set parameters in terms of quality, budget and timeframe.
  • Handle assigned tickets from first line support.
  • Deliver end-user support in a professional manner for desktops, laptops, printers and audio-visual equipment through telephone, email, remote desktop and visiting the user.
  • Coordinate the repair of minor problems with printers, computers and software on daily operating basis.
  • Update detailed information of tickets into the helpdesk system.
  • Perform regular proactive checks of desktops, printers, telephones and other ICT devices as instructed by the IT Customer Services Manager.
  • Provide out of hours support as required by being available through mobile phone access.
  • Report major problems to the Infrastructure Manager and other managers as appropriate.
  • Any other duties as directed by IT Customer Services Manager
  • Key Selection Criteria

  • A Bachelor’s degree in a relevant field such as Bachelor of Applied Science (IT)
  • At least 1 years of general IT related experience with a familiarity of a wide range of IT related systems.
  • Demonstrated knowledge of current systems and methodologies including desktop operating systems and applications, basic networking, and general troubleshooting skills.
  • Well-developed interpersonal skills

  • Well-developed interpersonal skills with a proactive approach to customer service.
  • Demonstrated ability to work independently as well as part of a team.
  • To access the job description for this position and to find out more about the minimum criteria, please click on the following link :

    English Proficiency

    English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS General with a score of at least 5.

    5 (or equivalent). For any role, English Language Proficiency may also be proven by showing successful completion of secondary education to a level qualifying to enter university study while being instructed through the medium of English, as per the RMIT University recognised qualification list.


  • Unique opportunity to work within a multi-lingual, multi-cultural environment with creative and innovative committed colleagues.
  • Attractive salary package with base salary starting from VND 15,800,000 VND gross per month
  • Meal allowance VND 680,000; Clothing allowance VND 416,000 gross per month
  • 13th month Tet bonus
  • Private premium medical insurance
  • 20 days annual leave, 10 days sick leave per annum
  • Education fee support for staff dependents after a qualifying period
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