Mô tả Công việc
Updating the content for all Social Media platforms (Facebook, Google Plus, Twitter, Pinterest, Instagram and Line)
Collaborating with MARCOM team for the content and images updating
Create and write the text and post it to each social media channel at different time based on the nature of audiences on each channel
Managing and monitoring hotel online presence on all online platforms (Social Media + OTAs) Facebook, Twitter, Pinterest, Instagram and Google Plus to ensure the brand is under protected
Interact, answering, replying questions and enquires from Fans and followers to achieve a level of service quality and professionalism that consistently meets and preferably exceeds the expectations of fans and guests
Proactively manage hotel’s online presence via the web providers and internal content management systems & tools of the brand and property based micro-site
To proactively manage the online presence of the hotel on tourism and business websites for the hotel
Updating hotel’s blog to boost brand awareness, attract potential new customers, as well as new leads generation etc.
Be a webmaster, managing and updating the plugins, blog software and site’s theme to ensure its compatible with the latest WordPress software version
Replies to guests comments on Trip Advisor, and all OTAs and check hotel online presence with digital tools
Answer Q&A on Trip Advisor in real time
Interacting with guests on Local Measure in real time
Manage the e-marketing direct mail process with Mailchimp Chimp mail
Manage CRM and promotional activity
Yêu Cầu Công Việc
Educational background : Bachelor’s degree or higher. Specialized : Hospitality Management, Business Management, Information technology
Working for a hotel or booking agency is advantage.
Understanding of hotel operations and knowledge about Facebook ads, online tools
Ability to work well under deadline pressure.
Ability to develop and deliver effective presentations
Ability to quickly adapt to a constantly changing market.
Knowledge of hospitality marketing and marketing at booking agency (booking.com, agoda.com, traveloka )
Excellent oral and written communication skills.
Excellent organization skills.
Proficient in Microsoft Word, Excel and PowerPoint.
Individual is high energy individual with a positive attitude is a must. Guest service and team oriented.
Strong interpersonal skills and possession of a full understanding of professional business ethics, decorum and social skills.
Thông tin khác
Bằng cấp : Đại học
Độ tuổi : Không giới hạn tuổi
Hình thức : Nhân viên chính thức
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