Provide 2nd level support to internal and external service of MS Teams
Perform Microsoft Teams migration
Support of MS Teams service development activities out of O365 project
Troubleshooting issues related to MS Teams
Remote configuration of Gateways, SBS & SBC devices for MS Teams PSTN services
Deliver Teams Voice and Video technology change, working with UCC team and Microsoft architects for problem tickets
Ensure effective Incident Management in line with our defined SLA commitments
Proven experience in providing technical support with O365, Microsoft Teams (MS Teams), Skype for Business (SfB)
Good knowledge in Voice services, MS teams Enterprise voice skills is highly desirable
Good analytical and troubleshooting skills
ITIL operational awareness and understanding
Have relevant Microsoft skills and certification : MS 365, Teams and Azure
Understanding of voice services and technology is a plus VoIP, SBC (CDRs, Logs), networks
Good English communication skills
Why BOSCH ?
Because we don't just follow trends, we create them.
Because together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job?
So do we. At Bosch, you will discover more than just work.
Benefits and Career Opportunities
Working in one of the Best Places to Work i n Vietnam
Join a dynamic and fast growing global company ( English-speaking environment)
13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal
100% monthly basic salary and mandatory social insurances in 2-month probation
Onsite opportunities : short-term and long-term assignments
15++ days of annual leave + 1 day of birthday leave
Premium health insurance for employee and 02 family members
Flexible working time
Lunch and parking allowance
Various training on hot-trend technologies / foreign language (English / Chinese / Japanese) and soft-skills
Fitness & sport activities : football, badminton, yoga, Aerobic
Free in-house entertainment facilities and snack
Join in various team building, company trip, year-end party, tech talks and a lot of charity events