[ETM1] Microsoft Teams Support Engineer (MS 365)
Tân Bình, Thành phố Hồ Chí Minh, vn
2 ngày trước

Job Description

  • Provide 2nd level support to internal and external service of MS Teams
  • Perform Microsoft Teams migration
  • Support of MS Teams service development activities out of O365 project
  • Troubleshooting issues related to MS Teams
  • Remote configuration of Gateways, SBS & SBC devices for MS Teams PSTN services
  • Deliver Teams Voice and Video technology change, working with UCC team and Microsoft architects for problem tickets
  • Ensure effective Incident Management in line with our defined SLA commitments
  • Qualifications

  • Proven experience in providing technical support with O365, Microsoft Teams (MS Teams), Skype for Business (SfB)
  • Good knowledge in Voice services, MS teams Enterprise voice skills is highly desirable
  • Good analytical and troubleshooting skills
  • ITIL operational awareness and understanding
  • Have relevant Microsoft skills and certification : MS 365, Teams and Azure
  • Understanding of voice services and technology is a plus VoIP, SBC (CDRs, Logs), networks
  • Good English communication skills
  • Additional Information

    Why BOSCH ?

    Because we don't just follow trends, we create them.

    Because together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job?

    So do we. At Bosch, you will discover more than just work.

    Benefits and Career Opportunities

  • Working in one of the Best Places to Work i n Vietnam
  • Join a dynamic and fast growing global company ( English-speaking environment)
  • 13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal
  • 100% monthly basic salary and mandatory social insurances in 2-month probation
  • Onsite opportunities : short-term and long-term assignments
  • 15++ days of annual leave + 1 day of birthday leave
  • Premium health insurance for employee and 02 family members
  • Flexible working time
  • Lunch and parking allowance
  • Various training on hot-trend technologies / foreign language (English / Chinese / Japanese) and soft-skills
  • Fitness & sport activities : football, badminton, yoga, Aerobic
  • Free in-house entertainment facilities and snack
  • Join in various team building, company trip, year-end party, tech talks and a lot of charity events
  • Báo cáo công việc này

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