We’re the creators of the Backbase Engagement Banking Platform (EBP). Its purpose is to help financial institutions turn the threat of digital into an opportunity, and get ahead in today's competitive digital landscape.
We give financial institutions the speed and flexibility to create and manage seamless customer experiences across any device and deliver measurable business results.
We believe that superior digital experiences are essential to stay relevant, and our software enables financials to rapidly grow and streamline their digital business.
Industry analysts Forrester, Gartner, Omdia and Celent continuously recognize Backbase’s front-runner position. Over 120 financials around the world have embraced the Backbase Engagement Banking Platform embarking on a transformation journey that delights both customers and employees.
Backbase is a privately funded fintech company that was founded in 2003 in Amsterdam (global HQ) with regional offices in Atlanta (Americas HQ), New York, Boise, Mexico City, Toronto, London, Cardiff, Dubai, Kraków, Singapore, Sydney, and Tokyo.
You will be responsible for :
How about you
Within Customer Success, you will work with various roles (Project Managers, Business Analysts, Solution Architects, Developers) to successfully implement Backbase solutions.
Beyond your design knowledge, your broader understanding of the dynamics of building and releasing software on a large scale will help you as you navigate conversations with your team and customers.
Through a deep understanding of our UX patterns and UI components, you will be able to guide customers and drive decisions towards product adoption in every sense (apps, journeys, UX patterns, etc.).
Above all, you will be one of Customer Success’ design ambassadors; working to educate different audiences through confidence and storytelling.
What's on Offer?